Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment.
Collaborate with development teams, products management team and other related parties to resolve product technical problems.
Work with customer support teams, content operation teams to find a solution for customer issues.
Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service.
Provide expertise recommendation to service improvement, software verification and release.
Documentation and Develop and sustain team's knowledge in the responsible products and any required technologies as well as other products development/support team that are required in solving issues.
Qualification At least 3 years hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents and possess the following key technical knowledge and skills: AWS(or AZURE) - Cloud Watch, Lambda, Dynamo DB, Aurora, SQS/SNS, EC2 & ECS.
Tools - Web Developer Tools, Postman, Kibana, Grafana, Splunk, Jenkins or Run Deck.
Windows System, IIS, SQL Servers & SQL Commands.
Hand-on Unix/Linux/Sun Solaris skill and shell programming would be a plus.
Basic understanding of ASP.NET,.NET Core, SOAP/REST-full API, JSON, XML, tools for investigating HTTP requests.
Excellent command in written and spoken English.
Able to work under high pressure and deal with out-of-normal office hours support.
Effectively work as a team and coordinate both within and outside own team.
Sound analytical, problem-solving, and communication skills.
Ability to multitask, prioritize and work under time constraints.
Self-motivated and self-learning and able to work in a fast-paced work environment with minimal supervision.
Good communication and negotiation skills.
Good analytical and troubleshooting skills.
Bachelor s Degree in Computer Science, Computer Engineering or related fields.
Sounds exciting to you? Apply now and get connected with us! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job skills required: IIS, SQL, Jenkins
Job skills preferred: UNIX, Linux, SUN