Thailand Job Openings
Marriott International, Inc
Assistant Chief Concierge
August 28, 2024
Job Number 24151471
Job Category Rooms & Guest Services Operations
Location Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Rooms & Guest Services Operations
Location Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
Agoda
Senior Manager, Program Management and Implementation (Bangkok-based, Relocation benefits provided)
September 23, 2024
View Job DescriptionThavorn Asia Property
Real Estate Sales / พนักงานขายอสังหาริมทรัพย์
September 23, 2024
View Job DescriptionSTEPBeyd Strategic Global Solutions
Sales Engineer - Heating - Steam PU
FULL TIME
September 23, 2024
View Job DescriptionCBRE
Property Management Coordinator (Gas Station)
FULL TIME
September 23, 2024
View Job DescriptionUN ESCAP - United Nations Economic and Social Commission for Asia and the Pacific
Sustainable Development Officer, P4
September 23, 2024
View Job DescriptionLooking for similar job?
International Rescue Committee
Finance Assistant (National Position)
FULL TIME
August 30, 2024
View Job DescriptionMarriott International, Inc
Admin Assistant to Director of Finance
August 30, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Executive Lounge Server - Part Time
Glasgow
PART TIME
September 23, 2024
View Job Description
Marriott International, Inc
Purchasing and Logistics Supervisor - JW Marriott Grosvenor House
London
FULL TIME
September 23, 2024
View Job Description
Marriott International, Inc
Senior Chef de Partie
Leicester
FULL TIME
September 23, 2024
View Job Description
Marriott International, Inc
Food & Beverage Supervisor
Glasgow
FULL TIME
September 23, 2024
View Job Description
Marriott International, Inc
Demi Chef De Partie
London
FULL TIME
September 23, 2024
View Job DescriptionNew Job Alerts
Agoda
Senior Manager, Program Management and Implementation (Bangkok-based, Relocation benefits provided)
September 23, 2024
View Job DescriptionThavorn Asia Property
Real Estate Sales / พนักงานขายอสังหาริมทรัพย์
September 23, 2024
View Job DescriptionSTEPBeyd Strategic Global Solutions
Sales Engineer - Heating - Steam PU
FULL TIME
September 23, 2024
View Job DescriptionCBRE
Property Management Coordinator (Gas Station)
FULL TIME
September 23, 2024
View Job DescriptionUN ESCAP - United Nations Economic and Social Commission for Asia and the Pacific
Sustainable Development Officer, P4
September 23, 2024
View Job Description