Thailand Job Openings
GrowthFn Sdn Bhd
Customer Service Representative (Thai Proficiency)
FULL TIME
September 2, 2024
Location: Bangkok, Thailand
✅Salary Details:
Base salary: 22,000 THB ++
KPI: up to 1,000 THB per month
Attendance: up to 750 THB per month
Night Shift: 200 THB per day (after 10pm available)
✅Project: Travel Account
✅Qualification: Bachelor's degree
✅Shedule: Able to work in shift rotations
✅Headcount: 30
✅1 month training (Mon – Fri, 09.00 - 18.00)
*Responsibilities*
- Chat, email, Voice
- Support with flights + hotel inquires.
- Candidates who have experiences in *hotel & *flights are preferred✅ *Essential Functions/Core Responsibilities:*
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Pay: ฿22,000.00 - ฿24,000.00 per month
Application Question(s):
- What is your expected salary for this position?
- _What is your current notice period, and how soon can you start if offered the role?
- Bachelor's Degree (Preferred)
- Hotel/flight: 1 year (Preferred)
- Thai (Preferred)
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