What you’ll do

• Provide 7x24 On-call Support for the operation supports. Troubleshoot with the Tx Backhaul (IP Backhaul & Microwave) network problems according to defined SLAs. Investigate and identify the generic problems and deciding severity level of these problems and result of these progresses raised Service Request (SR) or WOR to the relevant Vendor or internal departments. As result of this process, follow-up the status of these SR and WORs. Meet with the vendors regularly to communicate about the problems
• For new technologies and new features, transfer know-how to operational departments via hands on trainings. Prepare high level Tx Backhaul (IP Backhaul & Microwave) related documentation and procedures for other operational departments in the aim of hints and corrections.
• Provide support as consultancy for Tx Backhaul (IP Backhaul & Microwave) proposal and contractual preparation activities. Generate periodical executive reports regarding to status of the Service Requests (SR) to the related departments
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations. Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library. Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security. Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference. Protect user accounts and associated passwords, and accept accountability for any actions performed via usage of those accounts.
• Ensure that VFTR BCM policy/standard, procedures, plans implemented and works carried out in compliance with BS 25999 -2:2007 Standard. Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS). Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR

Who you are

• Graduate from Computer, Electronic or Telecommunications engineering
• Experience with vendor of mobile networks equipment provider in the NSP (Network Support Program) team or working in a telecom operator as level3 support team. At least 7 Year Experience in telecom sector with hands on Tx Backhaul (IP Backhaul & Microwave) networks, with a good understanding of GSM/UMTS/LTE.
• Ability to use Huawei & Nokia specific tools like NCE, NFM-P, etc. Have Good knowledge about TCP/IP and MPLS protocols and networking.
• Enthusiasm about creating programs. Basic knowledge of Network programming, Unix, SQL and Prompt Engineering.
• Good command of English.
• Good reporting, presentation and communication skills.
• Ability to adapt to work in multicultural environment
• Flexible working hours

Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance.
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!
#LI-Hybrid

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

Your dream job does exist.
Discover it at Vodafone!


Join our journey as we connect for a better future. Ready?

We are looking for an Access Network 3rd Line Ops.Snr. Expert
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
Earn customer loyalty: Small things do matter.
Experiment, learn fast: Just take the chance.
Create the future: That s possible.
Get it done, together: It s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #Cuma Kafas (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?
This role provides support as a competence centre for Radio Access Network Backhaul (IP and MW network) problems and issues in the aim of improving the customer experience and reducing problem resolution time. Serves to operational excellence by automation support.