Describe

Your dream job does exist.
Discover it at Vodafone!

We are looking for Collection & Invoicing Operations Senior Specialist
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.


Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:

• Earn customer loyalty: Small things do matter.
• Experiment, learn fast: Just take the chance.
• Create the future: That’s possible.
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas. We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #Cuma Kafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

• 
  Operation and management of Vodafone collection system
• Running and managing the legal tracking system
• Managing the invoicing infrastructure
• Dunning operation and management
• Being service owner of all Vodafone companies (Vodafone Mobil , Vodafone Telecommunication, Vepaş, Vpay,Vodafone TV, Vodafone Sigorta,...) customers’ like E-fatura ,E-Arşiv , E-defter production process.
• Design and implement automation and robotic process for operate E-fatura ,E-Arşiv , E-defter systems and services.
• Provides multi-level technical support for diagnosing, reproducing and fixing invoicing operation .

How will you spend your time at Vodafone?

• Ensures successful operation and coordination of billing operation services
• Ensures successful operation and coordination of collection & dunning operation services
• Provides multi-level technical support for diagnosing, reproducing and billing services operation service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Provides recommendations to improve and address/lead critical issues and root cause analysis.
• Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Identifies scalabilty, performance and integration issues and proposes optimal solutions.
• Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
• Provides technical guidance and recommendations to other team members.
• Works as on-call support to provide 7*24 support when it is necessary.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes.
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier/partner performance.

You are just the person we’ve been looking for, if you have:

• 
  Minimum 3 years experince,
• Good knowledge of collection, dunning applications’ design and operations.
• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
• Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
• High level of expertise in service incident handling and troubleshooting
• Experience of handling high frequency streaming data for real time analysis and reporting.
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
• Good command of English.
• Significant experience in using SQL , PL/SQL .
• Significant experience in UNIX and shell scripting.
• Basic knowledge of Oracle database administration.
• Ability to use analytical, network security, network monitoring, and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Having strong analytical skills.

Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!
#LI-Hybrid

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.