What you’ll do

• Preparing KPI reports for Vodafone outsource employees and analyzing their results according to determined targets.
• Analysing the results and taking necessary actions if necessary
• Calculating the earnings of frontline employees according to targets
• Working close with Cops Operational managent team and reporting team to define all KPIs to provide best customer experience & operational exellence
• Working with the relevant teams and depositing the amounts to the employees

Who you are

• Consolidation and preparing COPS reports
• To conduct basic KPI and financial analysis
• To make what if analysis within score card targets.
• To perform basic statistical analyses for projects and reports
• To prepare Exco review presentations
• To define project goal, scope and deliverables. Manage resources and budgets
• To guide to call center management team by KPI realizations
• To support COPS app by providing necessary reports
• To implement the COPS reports into COPS app.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!
#LI-Hybrid

Data Privacy
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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
Together we can.