Turkey Job Openings

HERMES İSTANBUL ÇANTACILIK TEKSTİL VE İPEK ÜRÜN TİC. LTD. ŞTİ.

CUSTOMER EXPERIENCE ASSISTANT - HERMÈS ISTANBUL

Istanbul

August 14, 2024

26.07.2024

Customer Experience Assistant - Hermès Istanbul

Contract type: Temporary

Country/Region: Turkey

City: Istanbul

Job: Sales Development & Retail Support

Experience: Minimum 3 years

Company: HERMES İSTANBUL ÇANTACILIK TEKSTİL VE İPEK ÜRÜN TİC. LTD. ŞTİ.

Job description

Duties/Responsibilities:

Supporting the CX team in the creation, implementation and monitoring of in-store (and out-of-store) events
Analyzing and monitoring the results of these events and making suggestions to optimize events
Help with the operational organization of appointments/customer planning for international (and local) events
Participating in the development of CRM activities
Ensuring the quality and security of customer data
Assisting with the extraction of customer lists for clienteling actions and the creation of emailing's
Supporting with the launch & analysis of in-store customer relations tools
Train store users to take customer details in order to improve data capture
Assisting the Retail teams with the various in-store CRM tools and projects (implementation, functionality, use)
Service Excellence
- Preparation and monitoring of uniform orders
- Consolidating store requirements for clienteling tools (placing and tracking orders)
- Mystery shopper visits: analyzing and consolidating results and proposing action plans and training courses based on identified needs for improvement.
- Support CX Manager and stores to resolve client complaints
Other Retail Missions
Cooperation with various internal and external departments
Contribution to various retail tasks (Operations, After-sales service)
Providing administrative support to the CX department

Competencies:

CX experience within a retail environment
Advance knowledge of Microsoft Office, particularly Microsoft Excel
Fluent in Turkish & English
Team player, with great interpersonal skills

**Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.

About the Hermès Group

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

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