Turkey Job Openings
HERMES İSTANBUL ÇANTACILIK TEKSTİL VE İPEK ÜRÜN TİC. LTD. ŞTİ.
CUSTOMER EXPERIENCE ASSISTANT - HERMÈS ISTANBUL
Istanbul
August 14, 2024
-
Contract type: Temporary
Country/Region: Turkey
City: Istanbul
Job: Sales Development & Retail Support
Experience: Minimum 3 years
Company: HERMES İSTANBUL ÇANTACILIK TEKSTİL VE İPEK ÜRÜN TİC. LTD. ŞTİ.
- Supporting the CX team in the creation, implementation and monitoring of in-store (and out-of-store) events
- Analyzing and monitoring the results of these events and making suggestions to optimize events
- Help with the operational organization of appointments/customer planning for international (and local) events
- Participating in the development of CRM activities
- Ensuring the quality and security of customer data
- Assisting with the extraction of customer lists for clienteling actions and the creation of emailing's
- Supporting with the launch & analysis of in-store customer relations tools
- Train store users to take customer details in order to improve data capture
- Assisting the Retail teams with the various in-store CRM tools and projects (implementation, functionality, use)
-
Service Excellence
- Preparation and monitoring of uniform orders
- Consolidating store requirements for clienteling tools (placing and tracking orders)
- Mystery shopper visits: analyzing and consolidating results and proposing action plans and training courses based on identified needs for improvement.
- Support CX Manager and stores to resolve client complaints
- Other Retail Missions
- Cooperation with various internal and external departments
- Contribution to various retail tasks (Operations, After-sales service)
- Providing administrative support to the CX department
- CX experience within a retail environment
- Advance knowledge of Microsoft Office, particularly Microsoft Excel
- Fluent in Turkish & English
- Team player, with great interpersonal skills
About the Hermès Group
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