Turkey Job Openings
Mastercard
Director, Product and Solutions
Beşiktaş
FULL TIME
August 29, 2024
The Product and Solutions team is looking for a Director, Acceptance to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Leads execution of product strategies within assigned region (Turkey and Azerbaijan)
- Drives acceptance in the region
- Develops and penetrates low cost acceptance solutions as well as conventional acceptance solutions
- Delivers proposals to customers on how products can improve value proposition
- Closes new business in tandem with Account Management and Products & Solutions in a highly competitive environment and generates value for existing clients
- Provides technical support by identifying and resolving customer challenges and escalating to senior colleagues as required
- Analyzes and interprets customer data to ensure operations are at optimal levels
- Participates in the customer planning and product prioritization process
- Coordinates transitions between sales and implementation teams
- Bring the voice of the market back to the implementation team to ensure customer relationship needs are met
- Provides subject matter expertise on a specific product or segment of products and identifies product innovation opportunities
- Expertise in Acceptance and/or Payments industry gathered from previous work experience
- Extensive experience in a competitive environment including interacting with customers and closing individual deals within a single market
- Demonstrated expertise and success in achieving KPI goals over multiple products
- Experience with a specific product line gathered from time in Product Sales or other functions in Mastercard
- Led cross-functional projects within own Country/Region
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
-
Abide by Mastercard’s security policies and practices;
-
Ensure the confidentiality and integrity of the information being accessed;
-
Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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