What you’ll do

Ensuring that Customer Service Performance and benefits are included in digital environments and constantly improving them

• Analyze areas for improvement for agent and agent toolsa development.
• Design and develop agent desktop tool in coordination with Agile teams.
• Provide feed back and ensures ımprovement of agent information sharing systems.
• Increase the agent efficiency by defining system improvements/
• Search for new technologies for agent development
• Set up meetings with the operations on a regular base to gain input.
• Sectoral research towards (automatization) processes to define which one works the best for Vodafone

Who you are

• 
  Analytical thinking
• Strong people and team communication and coordination skills
• Strong follow up skills and ability to work under pressure and challenging targets
• Works effectively in changing environment
• Excellent presentation skills (both powerpoint preparation and presentation to management)
• Ability to analyze data and use related tools (Excel, Business Objects)
• Customer focused
• Ability to take personal accountability and ownership for key decisions and initiatives
• Competence in working with the customer and service-oriented,

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

• 
  Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!


#LI-Hybrid


Data Privacy
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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.


As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.


Together we can.