Turkey Job Openings
Amazon Turkey Perakende Hizmetleri Limited Sirketi
Technical Issue Resolution Specialist, Integration
Istanbul
FULL TIME
September 9, 2024
- Ability to communicate on both technical and customer level
- High customer empathy
- Written and oral communication skills
- Technical savvy and eager to learn by yourself
- Knowledge on programming languages and APIs
- Knowledge on BI/SQL
Key job responsibilities
- Handle 1st level support cases of multiple stakeholders (Integrators, Sellers and Amazon's internal teams)
- Constantly interact with focal points in each Integrator to quickly solve issues
- Have knowledge of the MWS/SP-APIs and the main particularities of our integrations
- Analyze integration logs and technically find out what needs to be done
- Work directly with architects to help reproduce and resolve customer issues
- Understand pain paints on the customer point of view and effectively adjust communication between technical and business.
- Work on critical, highly complex customer problems that may span beyond integration issues
- Update and expand our Knowledge Database
- Drive customer communication during critical events
- Track record of managing and troubleshooting technical and integration projects
- Understanding of e Commerce and B2B Communication (XML and Webservices)
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