Technical Support Engineer Graduate

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:


Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You’ll be part of our Graduate Program in Global Support Remote which is made up of teams that provide remote (offsite) technical support, consultancy, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers on complex systems.

Start Date: October 2024
Locations : Istanbul or Ankara

What you’ll do :

• Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers, responding to requests through various channels.
• Answer questions about product features, specifications, and repairs, including those related to warranty and critical support.
• Provide solutions to customer problems via phone and online support.
• Document case summaries and resolutions clearly in the Knowledge Management System (KMS).
• Assist customers proactively to prevent future issues.
• Represent the company at customer sites, industry events, and meetings.
• Collaborate with team members to meet service level agreements (SLAs).
• Support the Sales team as needed.

What you’ll need:

• Completed Bachelor’s/Master’s degree in either 2023 or 2024 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
• Up to 12 months of relevant experience
• Strong verbal and written communication skills in English and Turkish
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior stakeholder management skills

What we’d prefer you bring:

• Linux and Vmware experience
• Server and storage architecture experience
• Experience as an active leader on campus who strives to make a positive impact on the world
• Comfort with working in a hybrid (virtual and face-to-face) environment
• Exceptional communication and presentation skills and the ability to ask smart questions

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Be mentored by at least one senior member of the team and into a true professional with valuable relationships and international working experience
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we’re:

• Human Rights Campaign’s 2023-2024 Corporate Equality Index
• Great Place to Work’s Best Workplace for Parents 2023
• Fortune 100 Best Companies to Work For® 2024
• Ethisphere World’s Most Ethical Company 2024
• The Civic 50 Honoree
• JUST Jobs Leader 2024
• Forbes 2024 America’s Best Employers For Diversity
• America's Most Just Companies 2024
• Fortune Best Workplaces in Texas™ 2024
• Bay Area's Best Places to Work 2024

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.


#turkey#grads, #operations
Job:
Services Job Level:
Entry
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.