ABOUT COMPANY

Soft Serve Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB In Bev, Unilever, JDE, Pepsi Co, Henkel, and others.

REQUIREMENTS

• Proven experience as a Business Analyst in the FMCG sector or a similar role in IT consulting or system integration company
• Solid understanding of SDLC
• Experience in implementing ERP systems in complex business environments
• Accustomed to producing comprehensive technical documentation
• Strong analytical and systematic thinking skills
• Stress resilience and capability to perform under pressure
• Upper-Intermediate+ English level to maintain business communication with a client

Will be a plus

• Familiarity with Sales Force Automation (SFA), Distribution Management Systems (DMS), and Business Intelligence (BI) tools
• Knowledge of retail distribution structures and marketing operations

RESPONSIBILITIES

• Analyze and document business processes within ongoing projects
• Develop detailed technical documentation and reports to support software development and system enhancements
• Liaise with clients to refine requirements and adapt to specific business needs
• Collaborate closely with software development teams to ensure accurate implementation of requirements
• Conduct presentations and demonstrations of software functionalities to clients

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.