WE ARE

Soft Serve is a global digital solutions company headquartered in Austin, Texas. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) – we measure our success by our clients' success. We are a global team working globally and developing advisory and consulting services.
Our Cyber Security Operations Center (CSOC) team is working on integrating security operations and practices globally inside the organization. We monitor, prevent, detect, investigate, and respond to cyber threats around the clock.
Our team implements the organization's overall cybersecurity strategy and acts as the central point of collaboration in coordinated efforts to monitor, assess, and defend against cyberattacks. We aim to share our experience with customers and provide them with on-demand consulting services based on our knowledge and gained experience.

IF YOU ARE

• A strong cybersecurity professional with solid experience in main IT processes (Incident Management, Problem Management, Access Management, Vulnerability Management, etc.)
• Experienced in managing cybersecurity incidents as a part of a security incident response team
• Confident in creating and maintaining the Incident Response Plan and corresponding security playbooks
• Aware of presentation design, direction, and production, along with excellent creative skills and innovative spirit
• Adept at creating comprehensive security, IT evaluation, and maturity reports
• Familiar with main IT security concepts, tools, and techniques to protect IT assets inside organizations (SOC, SIEM, EDR, IPS/IDS, SOAR, etc.)
• Knowledgeable of cybersecurity frameworks, standards, and best practices (ISO 27001/27002, PCI-DSS, HIPAA, NIST, MITRE ATT&CK, OWASP SAMM, etc.)
• Experienced in a client-facing role within the information security domain
• Capable of maintaining daily communication with English-speaking colleagues at work
• Skilled in Adobe Creative Suite: Illustrator, Photoshop, and In Design (will be a plus)
• Having any relevant IT certifications (nice to have)

AND YOU WANT TO

• Lead the 24/7 Cyber Security Operations Center (CSOC) team, assign tasks, track security events in SIEM Splunk
• Take charge during cybersecurity incidents and ensure timely execution of CSOC activities
• Coordinate incident resolution, communicate with IT teams and management
• Analyze SIEM data, improve controls, and reduce false positives
• Manage documentation and assess root causes of incidents
• Handle problem management, ensuring prioritization, classification, and resolution
• Participate in CAB meetings, reviewing service documentation and cloud security
• Communicate risks to stakeholders, manage security scores on vendor platforms
• Report to Info Sec Director and CISO on cybersecurity incidents
• Mentor CSOC newcomers and maintain the team’s knowledge base

TOGETHER WE WILL

• Support your technical and personal growth — we have a dedicated career plan for all roles in our company
• Care for your and your family’s wellness with a health insurance package
• Have access to 11,300+ learning solutions with Soft Serve University and Udemy Business
• Take part in internal and external events where you can build and promote your personal brand
• Gain certifications from leading providers (Google, AWS & others)
• Give you access to experienced specialists who are very willing to share their knowledge
• Care about your individual initiatives — we are open to them, just come and share your ideas
• Share many other advantages: attractive salary, a modern office, a package of benefits, language classes

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.