Ukraine Job Openings
CHI Software
Head of Sales Operations
August 22, 2024
Requirements:
- At least 5 years of relevant experience in revenue, sales, or customer success operations teams
-
Good understanding of IT outsourcing/outstaffing business models
Experience designing, improving, and executing sales-related internal processes, such as sales territory assignments, sales commissions, sales forecasts, and sales processes
- Proficiency in using CRM systems is a key requirement for this role. The ability to build necessary reports and dashboards using Zoho CRM, Salesforce, Hubspot, or similar platforms is essential
- Exceptional analytical skills to transform raw data insights into actionable programs and initiatives
- Confidence in delivering presentations and communicating with C-level executives
- Managerial and hiring experience is a plus
- B2B account management, sales experience, or similar is a benefit to this role
Responsibilities:
- Your role will be pivotal in revising and improving existing practices and designing and implementing new ones, to ensure sales and account management teams achieve their sales KPIs.
-
Work closely with the Head of Sales to ensure alignment between sales strategies and operations.
This collaboration is essential for:
– Identifying and addressing challenges in the sales process.
– Aligning operational improvements with sales goals.
– Developing and implementing joint strategies for market expansion and customer retention.
– Ensuring that sales initiatives are well-supported and effectively executed.
– Facilitating communication between the sales and operations teams to drive overall organizational success.
- Create a comprehensive sales territory/industry/domain assignment policy aligned with the company’s business goals.
- Design new compensation and bonus models for commercial roles to motivate the sales team and help achieve yearly sales plans.
- Analyze the existing client portfolio, segment client profiles, and create best practices for managing key accounts.
- Develop and implement efficient sales forecasting models to accurately predict future sales and adjust strategies accordingly.
- Collaborate with marketing to align lead generation activities with sales strategies, ensuring a cohesive approach to market penetration and customer acquisition.
- Monitor and report on sales performance metrics, providing actionable insights and recommendations for continuous improvement.
- Together with the CMO, lead initiatives to improve CRM usage, ensure data accuracy, and maximize the system’s benefits for the sales and account management teams.
- Drive innovation in sales and account management processes.
Our perks
- Covered vacation period: 20 business days and 5 days off
- Free English classes
- Flexible working schedule
- Truly friendly and supporting atmosphere
- Working remotely or in one of our offices
- Medical insurance for employees from Ukraine
- Compensation of psychological counseling
- Legal support
- Relocation assistance
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