Ukraine Job Openings
Киевстар
Product Owner – customer support management system
FULL TIME
August 19, 2024
You will join our experienced product team, which includes product designers, business analysts, developers, QA specialists, product analysts, and more — all the expertise you need to succeed. We seek a team member passionate about building great products, understands how to navigate ambiguity, and thrives in transforming chaos and complexity into elegant solutions. Our seasoned in-house team is committed to consistently delivering value to our clients and will support you every step of the way.
About us
What you will do
- Setting your team’s goals, and success metrics about Kyivstar’s mission, driving maximum business impact
- Identifying new product opportunities and revenue drivers. Constant adaptation to our customer needs is a key
- Developing and creating buy-in of product strategy for C-level, your team, and all stakeholders
- Inventing new features and working closely with Discovery and Engineering teams to deliver them and measure them
- Constant communication with a customer support team to ensure the quality of product features
- Collaborating with other stakeholders: FP&A, Legal, Tech, Marketing, Customer Support, etc
- Prioritizing product roadmap and aligning it with the IT roadmap of the company, while managing risks, setting expectations, identifying dependencies, and forecasting the future development
- Going deep into business and system analysis to ensure good decisions
Qualifications and experience needed
- 3+ years of experience in product management with proven success defined by metrics, experience in managing products through the complete lifecycle, from ideation to market launch
- At least 2 years working with customer support processes, customer support digitalization, call center management systems, etc
- 1+ years of people management will be a plus
- Metrics-oriented mindset and strategic thinking; strong skills in stakeholder management are a must
- Strong leadership skills, ability to create and translate product vision and drive your team to ensure progress
- Understanding telco business specifics is a must
- Technical proficiency to engage effectively with engineering teams and understand API design principles, understanding of basic system integration principles, and ability to define the good technological architecture of the product
- Good written and verbal communication skills. Excellent negotiation skills are a must
- Willingness to tackle any challenges on the path to successful product development
What we offer
- Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace
- Remote onboarding
- Performance bonuses for everyone (annual or quarterly — depends on the role)
- We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
- Health and life insurance
- Wellbeing program and corporate psychologist
- Reimbursement of expenses for Kyivstar mobile communication
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