Mott Mac Donald launched a Graduate (ECP) Development Framework across the GCC region, with an aim to invest, grow and nurture future leaders. The framework is structured to ensure all graduates are given opportunities to gain experience and learn new skills, with focused training on technical as well as soft skills development.

We are currently seeking an IT Service Management (ITSM) Graduate Specialist to contribute to the support of ITSM principles aligned with ITIL 4 and the Service Desk Institute (SDI) Framework. This development program provides valuable insights into Mott Mac Donald’s IT Process Management, which is essential for enhancing our organisational efficiency.

The ITSM team collaboratively provides expert guidance, best practices, and governance for ITSM processes across the Global IT Organisation. As part of this program, you will gain hands-on experience with Service Now, our primary ITSM tool. By comprehending its capabilities and functionalities, you will actively contribute to process optimisation, service delivery enhancement, and overall efficiency improvement. As an ITSM Graduate, you will work under the guidance of the IT Service Delivery Manager, participating in assignments that apply fundamental IT Service Management principles.

Our Purpose
At Mott Mac Donald, our purpose is to improve society by considering social outcomes in everything we do; relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
Equality, Diversity and Inclusion
Equality, diversity and inclusion (EDI) is at the heart of our organisation. We are an equal opportunity employer and do not discriminate, rather take positive steps towards creating a diverse and inclusive working environment.

Flexible Working
At Mott Mac Donald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

We can offer: