Job Description
Job responsibilities and essential job functions include but are not limited to the following:

• Report to work on scheduled time, wearing the proper uniform and nametag at all time
• Maintain a clean and safe work environment
• Inform Guests about all other hotel services and promotions upon request
• Maintain good working relationships with all fellow Colleagues
• Keep an up-to-date knowledge of the menu, beverage list and wine list
• Maintain the telephone etiquette at all times
• Take Guest orders accurately, honoring all special requests
• Process pre ordered meals
• Up sell orders / suggest food & beverage items as per orders
• Give appropriate preparation and delivery times
• Enter Guest orders in Micros POS
• Communicate all incoming orders to servers properly
• Keep track of all incoming and outgoing orders on floor sheets
• Close checks accordingly upon return of servers
• Process daily amenity list
• Handle Guest inquiries and complaints
• Coordinate with refreshment centre Colleagues for check out / refill bar / remove bar or alcohol remove requests promptly
• Run end of shift reports
• Drop cash payments
• Assist with tray and table set ups if necessary
• Assist with side work if necessary
• Drop checks to accounts
• Process all internal catering requests
• Prior to service: inform yourself about the menus and hours of operation of each outlet within the hotel, as well as any ongoing events or promotions.
• Answer phones within 3 rings and do not put guests on hold without their permission. Guests must not remain on hold for more than 30 seconds; alternatively, offer to return the guest’s call within 3 minutes.
• Acknowledge guests by name, speaking in a clear and friendly manner.
• Communicate in an engaging manner, anticipating and understanding the guest’s needs.
• Guest conversation should be warm and attentive.
• Offer recommendations and suggestions prior to food order being placed.
• Ask the guest about required condiments and preferred cooking temperature, if applicable
• Confirm amount of place settings.
• At breakfast, the order taker must ask if the guest has received their daily newspaper; if not, offer to include it with the breakfast order.
• Provide the guest with the actual time that the order will be delivered (e.g. hour and minute) rather than the amount of time required.
• Awareness of guest’s time, circumstances and well-being should be considered in all interactions.
• Wow guests in situations that present themselves as opportunities.
• Thank guests, using their name where appropriate.

Qualifications

• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Must know various food & beverage terminologies
• Working knowledge of Micros & MS Office is must
• 2 years minimum experience in customer service
• A hospitality diploma is an asset
• Must have the ability to handle cash effectively and accurately

Physical Aspects of Position (include but are not limited to):

• Sitting throughout shift
• Occasional walking and standing
• Occasional lifting and carrying up to 20 lbs.
• Occasional pushing and bending

Additional Information
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS