We are a caring and compassionate, family-owned domiciliary care company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.
Kingsley Home Care Services is a unique person-centred service that supports clients, allowing them to maintain their chosen lifestyle from the comfort of their own home. Backed by a successful care home business, we have a strong philanthropic approach to care which resonates in all we do. We offer a unique service of tailored care visits from 1 hour to full-time live-in support.
As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.
We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

We are looking for a dedicated individual who can work collaboratively as part of a team to uphold the personal care of our service users, while always respecting their dignity and encouraging independence.

Your role will involve ensuring the delivery of care services to a consistently high standard. Additionally, you will provide assistance in maintaining the physical environment of the service users and supporting their day-to-day activities within their own home. In the absence of the Home Care Coordinators, you will be responsible for overseeing care shifts and ensuring the wellbeing of both staff and service users.
Reports to: Care Coordinator/ Branch Manager

Key duties and responsibilities

• Maintain dignity and standards of service users and their homes.
• Work as part of an efficient team to ensure smooth running of the service.
• Continue professional development through attending and contributing to training, meetings, and supervisions.
• Comply with Kingsley Home Care Services Health & Safety policy and procedures.
• Represent Kingsley Home Care Services professionally and positively at all times.
• Maintain confidentiality regarding all issues and information relating to service users.
• Support service users personal development regarding independence, skills, rights, and choices.
• Train, assess, and ensure that medication is administered and managed effectively and safely by staff.
• Meet with service users to ensure that their care meets their needs as per their individual care plan.
• Support with compliance, ensuring regarding spot checks and competencies are completed on new and existing staff
• Ensure auditing of care plans, daily notes and MAR charts are completely in a timely manner
• Support with the day to day running of the office, including making phone calls to health care professionals, clients and family members
• Support the care coordinators with rostering in the event of absence.
• Being part of the rolling on call rota

Skills and attributes

• 2 years' experience in a care setting with vulnerable individuals
• Willingness to undertake necessary NVQ or additional training
• Empathy, understanding, and experience in meeting the needs of service users
• Strong time management skills and ability to work well under pressure
• Ability to make balanced, clear, and timely decisions
• Proactive approach to involving others in decision-making processes
• Commitment to health and safety practices

What will you gain?

By joining our team as a Domiciliary Care Team Leader, you can expect:

• The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents.
• Ample opportunities to learn and develop your skills, with access to training and development programs.
• A supportive work environment with established procedures and processes to ensure your success.

• Kingsley Homecare (Diss Area), Diss, Norfolk
• Pay:: £19,000 per year
• Type: Permanent
• Shift: Salaried
• £500 Welcome bonus
• Bonuses as the branch hours increase

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• We’ll pay for your full DBS disclosure
• Your uniform will be provided – this is another cost that we think it’s essential that we cover for you.
• Enhanced rates of pay for bank holidays
• £500 Welcome bonus
  
• You will be rewarded with bonuses as the branch hours increase *
• Cost of MOT inspection reimbursement *
• Mileage from and to home address reimbursement*
• Access to a pool car
• Paid travel time between visits
• Employee Wellness Health Assured Benefit Program
• Employee Benefits & Discount Scheme

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.