United Kingdom Job Openings
Marriott International, Inc
Chambers Club Associate - Guest Experience Expert
London
FULL TIME
September 12, 2024
Job Category Rooms & Guest Services Operations
Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary: Our jobs aren’t just about putting food on the table that our guests will enjoy. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative and deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether setting tables, addressing guest requests, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Responsibilities: Here's what your journey with us entails:
- Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- Product (Food & Beverage), hotel navigation, storage areas, food hygiene, service knowledge is essential.
- Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
- You are expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong understanding of standards and procedures.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free St. Pancras Experience for you and a guest.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
Pulsar Process Measurement Ltd
Production Operator - 3 month Fixed Term Contract
Colchester
FULL TIME & CONTRACT
September 23, 2024
View Job DescriptionThe OHUB - Public Relations
Graduate PR Executive
Kingston upon Thames
FULL TIME
September 23, 2024
View Job DescriptionMinistry of Defence
DIO - Senior Logistics Manager
Deeside
FULL TIME
September 23, 2024
View Job DescriptionThe City of Liverpool CollegeLiverpool
Fashion Design Lecturer
Liverpool
FULL TIME
September 23, 2024
View Job DescriptionSolihull College & University CentreSolihull
Hourly Paid Lecturer – Maths
Solihull
PART TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Marriott International, Inc
Part Time Chambers Club Associate - Guest Experience Expert
London
PART TIME
September 22, 2024
View Job DescriptionMinistry of Sound Ltd
Club Team Member
London
FULL TIME & PART TIME & CONTRACT
August 23, 2024
View Job DescriptionEdinburgh Delta by Marriott Hotel
Leisure Club Attendant
Edinburgh
FULL TIME
August 29, 2024
View Job DescriptionDance&Arts Ltd
TEACHERS NEEDED FOR KIDS FUN DEBATE AFTERSCHOOL CLUB - LONDON - Peckham SE15 and Kensal Rise NW10
London
CONTRACT
September 2, 2024
View Job DescriptionActonians Sports Club
Bartender/Club Assistant
London
FULL TIME & PART TIME
August 29, 2024
View Job DescriptionThe Casino Rooms and Tenshi Gentlemens Club
Nightclub Bar and Floor staff
Rochester
FULL TIME & PART TIME
August 30, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
New Job Alerts
Pulsar Process Measurement Ltd
Production Operator - 3 month Fixed Term Contract
Colchester
FULL TIME & CONTRACT
September 23, 2024
View Job DescriptionThe OHUB - Public Relations
Graduate PR Executive
Kingston upon Thames
FULL TIME
September 23, 2024
View Job DescriptionMinistry of Defence
DIO - Senior Logistics Manager
Deeside
FULL TIME
September 23, 2024
View Job DescriptionThe City of Liverpool CollegeLiverpool
Fashion Design Lecturer
Liverpool
FULL TIME
September 23, 2024
View Job DescriptionSolihull College & University CentreSolihull
Hourly Paid Lecturer – Maths
Solihull
PART TIME
September 23, 2024
View Job Description