About Message Direct:
Born in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for the purposes of providing a business answering service. This in effect makes us the longest established call handling service. Over the course of the last 27 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions, which is why we’re so proud of our 97% customer satisfaction score.
The opportunity:
We're seeking enthusiastic and dedicated Call Centre Agents to join our dynamic team. If you excel in fast-paced environments and are passionate about providing an exceptional customer experience, this role is for you. Responsibilities include handling personalized calls, taking accurate messages, redirecting calls, and booking appointments through external systems. Maintaining professionalism and composure under pressure is essential. Enjoy comprehensive in-house training and ongoing professional development in a supportive team environment.
Key Responsibilities:

• Handle and manage calls using client-specific scripts to ensure personalized service.
• Take precise messages, redirect calls appropriately, and book appointments using external booking systems efficiently.
• Communicate professionally with callers, maintaining composure during high-stress situations or when dealing with challenging behaviours.
• Successfully complete initial and ongoing in-house training programs, including updates, refreshers, and other relevant training sessions.
• Adhere to all internal policies, including but not limited to equal opportunities, health and safety, and other guidelines issued for the benefit of all colleagues.

Role requirements:

• Previous experience working in a call centre will be beneficial.
• Strong written and verbal communication skills, with excellent use of English language and grammar.
• Proficiency in basic IT skills and using computer systems, including laptops and headphones.

About you:

• Ability to remain calm and composed under pressure, with skills in de-escalating tense situations professionally.
• Eagerness to learn and develop new skills.
• Friendly, enthusiastic, and empathetic approach to telephone conversations.
• Solid attention to detail in all tasks.
• Adaptable to handle a variety of tasks and changing priorities.
• Strong active listening skills.
• Able to commute to Ferndown.

Company benefits:

• Full In-house training provided.
• Career development opportunities.
• Pension scheme
• Holidays
• Referral reward programme.

Job Type: Full-time
Pay: Up to £25,500.00 per year
Ability to commute/relocate:

• Ferndown: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 06/09/2024