Customer Success Associate (Internships)
The Role
We are seeking a dynamic and client-centric Customer Success Associate to join our team. You will help nurture young internship candidates, empowering them to effectively showcase their strengths during interviews to secure an internship offer. Your role involves gaining in-depth knowledge about our candidates, identifying areas for improvement, and preparing them for the placement process and interviews. Additionally, you will work very closely with our Partner Acquisition team to ensure that suitable internship opportunities are being lined up in a timely manner for the candidates.
This role requires a blend of excellent interpersonal skills, strategic thinking, and a passion for mentoring. You will be the driving force behind ensuring the successful placement of our candidates with partner companies while also providing guidance and mentorship to interns during their placement journey.
Key Responsibilities:

• Own the Candidate Placement Lifecycle: Take full responsibility for the placement process, from initial candidate onboarding to successful placement with our partner companies.
• Manage and Coordinate: Schedule interviews, feedback sessions, and role finalization processes between candidates and partner companies, ensuring smooth communication and a seamless placement experience.
• Conduct Due Diligence: Verify the suitability of potential opportunities before introducing them to candidates, ensuring high-quality matches.
• Mentor and Guide Interns: Provide personalized mentorship to interns, helping them navigate their career journey, improve interview performance, and develop professional skills. Act as a consultant, offering tailored advice and support throughout their internship.
• Collaborate with Internal Teams: Actively support and communicate with internal teams, ensuring alignment and a shared goal of providing an exceptional experience to each candidate
• Ensure Timely Placements: Work closely with the internal team to ensure each candidate is placed with a suitable host company within the expected timeline.
• Maintain Data Integrity: Ensure accuracy, quality, and integrity of all information in our CRM, updating records promptly.
• Share Best Practices: Identify and share best practices, continuously seeking opportunities for process improvements.
• Contribute to Process Development: Build and update processes and handbooks within the Role Success department, ensuring our methodologies remain current and effective.
• Handle Multiple Tasks Efficiently: Prioritize and manage multiple tasks, working effectively under pressure.

You would be perfect for the role if:

• You have excellent interpersonal, written, and verbal communication and relationship-building skills: A significant amount of day-to-day responsibilities will involve communicating with candidates, on the phone, via video calls, or email.
• You have a proven ability to provide outstanding customer service: As a client-facing representative of Beyond Academy, you should exhibit confident and respectful communication with our candidates, ensuring they have a clear understanding of their commitments and fostering their cooperation throughout the placement process.
• You have a good understanding of candidate development & interview excellence: You may encounter inexperienced or under-qualified candidates who need to be nurtured and guided to perform during interviews with potential host companies
• You are able to work in a dynamic and flexible way: We operate in a start-up environment where you will need to adapt to evolving business processes.
• You have strong prioritization skills: You should be able to navigate complex task lists, understand multiple situations at hand, and adeptly adjust your priorities to complete tasks in an efficient manner.
• You have an exemplary work ethic: We value autonomy, efficiency under pressure, exceptional organizational skills, multitasking capabilities, adaptability, and a natural inclination toward problem-solving.

Qualifications:

• Client-Centric and Collaborative: Must be highly collaborative with a team-first attitude, putting client and candidate success at the forefront.
• Proven Experience: 3+ years in account management, client servicing, or project management.
• Mentorship Skills: Demonstrated ability to mentor and guide individuals, with a focus on professional development.
• Communication Excellence: Highly proficient in English, with outstanding interpersonal, written, and verbal communication skills.
• Strong Work Ethic: Exemplary organizational skills, multitasking capabilities, adaptability, and a natural inclination towards problem-solving.

Why Join Us?
Beyond Academy is revolutionizing education through our career-boosting International Internship Programs, which are available in 14 global cities and 18 industries. Our immersive Programs offer the unique opportunity to combine work, travel and community into an extraordinary adventure with life-changing experiences, providing participants the tools and confidence to take charge and carve their own paths to a career they love. This is an exciting opportunity to make a meaningful impact on the careers of young professionals while also contributing to the growth and success of our company. If you are passionate about mentoring, thrive in a fast-paced environment, and are committed to delivering exceptional service, we’d love to hear from you.
Going Beyond means becoming a better you, with every step you take.
Job Type: Full-time
Pay: £26,000.00 per year
Additional pay:

• Performance bonus

Benefits:

• Flexitime
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Have you ever mentored or coached someone through a professional development process and tailored your guidance to meet their specific needs?
• Have you contributed to the professional development of others in your previous roles, helping individuals transition from an internship or entry-level position into a full-time role?
• Describe a time when you mentored or coached someone through a professional development process. How did you tailor your guidance to meet their specific needs and help them achieve their career goals?

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote
Expected start date: 01/10/2024