Customer Success Representative
Location: Chertsey, England, United Kingdom
Company: Bryant Dental
Job Type: Full-time, Onsite
Salary: £28,000 - £33,000 per annum
Introduction: Bryant Dental is an agile and highly innovative med-tech startup with a mission to bring our groundbreaking healthcare solutions to every corner of the globe. We are looking for a Customer success representative to join our dynamic team. We are known for our supportive and energetic company culture, dedicated to bringing out the best in our employees to create the best experiences for our customers. Bryant Dental is known for its incredibly high quality of customer service (read some of our reviews on google!). We're expanding fast and looking for someone to join us who is passionate about helping customers have the best experience.
The role will be based around messaging/calling customers, handling queries and working with dispatch team to ensure we delight customers. The ideal candidate will work well within the Customer Success & Dispatch Teams to deliver effective, prompt and friendly service.
Responsibilities:
Customer phone calls
Answer customer phone calls and help resolve all queries presented
Customer messages
Working with CS team to ensure all customer communications are responded to as per the BD service standards in a timely manner
Problem solving
Communicating with customers to diagnose and resolve any issues they may face
Requirements:

• Proactive and responsible
• Great phone skills - we are a phone first company who love to get in front of our customers to delight them
• Excellent communication skills, both written and verbal
• IT literate and comfortable using multiple systems
• Ability to multi-task, organise, and prioritise work
• 2+ years experience working in a similar role
• Flexible and adaptable to the dynamic nature of a startup environment

Benefits:

• Competitive salary of £28,000 - £33,000 per annum.
• 25 days holiday excluding bank holidays and company Winter holiday closure.
• On-site parking

• Company health insurance

• Opportunities for further training and career progression
• Opportunity to work in an innovative, fast-paced startup environment.
• Collaborative and inclusive company culture.

Join Bryant Dental and be a part of our mission to deliver the best customer experiences through innovative health technology solutions. If you are passionate about optimizing purchasing and inventory processes to ensure smooth and efficient operations, we would love to hear from you.
Application Process:
Interested candidates are invited to submit their CV and a cover letter outlining their qualifications and experience. Please include your resume, portfolio, and a cover letter detailing your relevant experience.
We look forward to seeing your work and exploring how you can contribute to our innovative team!
Job Type: Full-time
Pay: £28,000.00-£33,000.00 per year
Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Chertsey, KT16 0AW