Competitive starting salary
Hybrid working environment (after probationary period)
32 days paid holiday (including public holidays)
No dress code
Dynamic, young environment
Training, development and good tools
We are seeking someone with the right stuff to become part of a fast growing team based in central Bedford.
About Us
We are a Saa S scale-up based in Bedford. We provide software for the asset and automotive industries.
About You
Fired up with enthusiasm for amazing customer service, you are ready to become part of a team who are committed to serving their customers with top-quality solutions and excellent service. You will be responsible for supporting the customer success and product teams.
Day to day duties will include:

• Answering customer support tickets/live chat and liaising with customers
• Creating and managing customer documentation on our custom platform
• Writing online user guides
• Participating in customer success meetings (both remotely and on customer site)

Most importantly, you will be partly responsible for maintaining our excellent reputation. We are a young company so you will need to be ambitious, flexible, trustworthy, hungry for success and a self-starter.
In return we will give you great tools, a relaxed working environment and exposure to a wide range of experiences which will allow you to develop the skills necessary for a successful career with us. We will give you the chance to become a key member of the organisation and if expectations are consistently met, you can look forward to flexible career development in a number of possible avenues.
Essential

• An aptitude for and a belief in the importance of customer service
• Excellent written communication
• Excellent verbal communication
• 5 GCSEs grade A* - C or equivalent
• Self-starter
• Intellectually curious
• IT literacy

Desirable

• Experience of financial services
• Full UK driving licence

No agencies please.
Job Types: Full-time, Permanent, Graduate
Pay: £22,500.00-£27,500.00 per year
Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bedford: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Bedford (preferred)

Work Location: In person
Application deadline: 27/09/2024
Expected start date: 04/11/2024