About us:
Macdonald Burlington Hotel in the centre of Birmingham is found amid the stunning architecture of the city’s beautiful New Street – the hotel being the closest four* hotel to Grand Central & Birmingham New Street train station with just a stone's throw away. A charming and historic Birmingham venue, Burlington is steeped in history. Formerly known as the famous Midland Hotel, the hotel was the city's first railway hotel.
Becoming a team member here at the Burlington Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in hospitality.
About the role:
We are looking for a passionate and guest focused individual to join our Food and Beverage team, ensuring that guests are delivered optimum service, by going the extra mile.
JOB SPECIFIC ACCOUNTABILITIES:

• To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations.
• To ensure food and beverage are clean and ready for service at all times.
• Provide a warm and welcoming atmosphere to all Guests.
• To provide an efficient and friendly table service where applicable.
• To maximise selling opportunities by adding customer value at every opportunity.
• To handle complaints promptly and professionally.
• To maintain a high standard of personal hygiene and grooming at all times and to ensure designated uniform is worn at all times, by self and team.
• To co-operate and communicate with colleagues, and Management to ensure effective department teamwork and high morale.
• In accordance with Mac Donald Hotel’s core standards define the minimum standards that should apply to all areas of the Food and Beverage Service operations, and to ensure that they are consistently maintained.
• To actively promote a customer focused approach within the Food and Beverage Department, leading by example.
• To create a team environment maintaining a high level of motivation and commitment within the department.
• To ensure effective communication between all departments within the hotel.
• To ensure security of all stock and equipment.
• To ensure that the all food and beverage service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
• To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
• To input all items requested onto Micros, present correct billing and take payment correctly.
• To be proactive in selling and up serving, demonstrating being the value of being obsessed with sales.
• Have total awareness and understanding of H&S and food hygiene procedures relating to all F&B departments.
• Thorough knowledge of legalities of selling alcohol and licensing rules.
• To undertake any other duties as may reasonably be requested by the management.

Benefits:

• Service charge
• Commission on sales
• Late night transport provided
• Uniform provided
• Free meals when on duty
• Discounted stays across the group
• Referral programme
• 25% off food, drink and spa treatments across the group
• 20% discount on golf
• Auto-enrolment into our pension scheme
• Access to the Employee Assistance Programme through Hospitality in Action

Job Types: Full-time, Permanent
Pay: Up to £11.44 per hour
Expected hours: No less than 40 per week
Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Referral programme

Physical Setting:

• Hotel

Work days:

• Weekend availability

Ability to commute/relocate:

• Birmingham, B2 4JQ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person