Helpdesk & 1st Line Support Engineer
Edinburgh, Scotland, United Kingdom

The Role

Our business is constantlygrowing and so is our team! We are delighted to announce that several positionshave become available as a result of internal promotions within our IT department.We have an exciting opportunity for a Helpdesk & 1st Line Support Engineer to join us and provide support in the delivery of our IT Technologies.Our systems and technologies are at the core of our organisation, and youll bethe first point of contact for the IT Team, supporting our people and businessfunctions.
We will give you the flexibilityyou need to do your best work with hybrid work options, where possible. Youwill be based in our Edinburgh office but will have the opportunity to travelto our power stations when required. You will be working in a dynamicenvironment where your integrity, entrepreneurial spirit and teamwork arechampioned.

The Team

Within our IT team, you will beworking alongside high performers who are driven by shared values, developingnew strategies, exploring cutting-edge technologies, and always striving forsuccess.
You will work closely with the whole IT team on a day-to-day basis, but we dont stop there! Due to the nature ofthe role, you will also engage regularly with colleagues across all areas andlevels of the business, meaning you must be able to translate technicalconcepts into non-technical language and have good judgement on whatcommunication style is required.
Our Edinburgh office is afriendly and exciting space enhanced with regular company-funded social eventsand seasonal gatherings, or time spent raising funds for our chosen charities.Youll be joining a fun and supportive environment where theres plenty for youto learn, you are encouraged to develop and where you can share your knowledgewith others, too.

Summary of Responsibilities

Help\Service Desk
Provide a broad range oftechnical support to 250+ users via practical help and assistance or via phone,email, remote-access or desk side support. You must log and maintain anaccurate record of support calls using the helpdesk ticketing system and knowwhen to escalate support calls to senior members of the IT team to resolve.
Software Licencing
Monitor and report non-compliancewith IT policies, in particular desktop software, security and computer usage.You will also catalogue and manage all UK software licenses ensuring compliancefor Endpoints.
User Training \ Education
Help the team develop usertraining to ensure the people of our organisation are efficient and effective inthe use of our IT assets, as well as understanding of our IT policies andprocedures. You will also play a key role in working with our HR team toprovide IT induction training for new employees.
Support
Troubleshoot and diagnose IThardware and software faults, using your expertise to identify and recommendsolutions for re-occurring issues.
Infrastructure
Manage joiners\movers\leaversusing Active Directory in line with Inter Gen policies.
Governance
Ensure we are adhering to policies,architectural standards and guidelines, operational processes and procedures, includingrelevant build and security standards, as well as compliance with anyregulatory standards and frameworks.

Why you?

As our Helpdesk& 1st Line Support Engineer, you will be tech-savvy and havesuperior analytical and problem-solving skills. It is essential that you haveexperience in Microsoft Operating Systems (including Windows 10 & 11 and Share Point). You must be able to set and manage priorities whilst beingexceptionally self-motivated with excellent attention to detail. Were lookingfor someone who is passionate about self-development and eager to expand yourskillset. Youll need 2+ years of IT Service/Help Desk Management and 2+ yearsof Active Directory Administration.
Ideally, you will have a highlevel of knowledge and practical experience in the following technologies:

• Helpdesk & 1st line support fordesktop applications
• ITIL Fundamentals
• Understanding of basic networking principlesincluding DNS & DHCP
• User Training basic set up of workingenvironments and mobile device positioning
• Basic understanding of Cyber Security

In our industry,Cyber Security is high on our priority list, so bonus points if you have exposureto Security processes, procedures and technologies. It would also be great ifyou already have knowledge of power generation and related energy industries,or a passion for this area.

Your Qualifications/Experience

• IT Support Specialist SCQF Level 6 or relevantwork experience

Whats in it for you?

• 35 days holiday (includes bank holidays)
• Discretionary bonus scheme
• Life Assurance
• Income Protection
• Pension Scheme
• Private Medical Insurance
• Health & Wellbeing Programs
• Company Sick Pay Scheme
• Eyecare Vouchers
• Savings Platform
• Maternity / Paternity benefits
• Educational Assistance Programme

Why Inter Gen?

We welcome applications from allsections of the community, and you will help us foster a culture of equity,diversity and inclusion a safe and respectful workplace, where we inviteeveryone to bring their whole selves to work using their unique talents,backgrounds and expertise to create transformational outcomes and help shapeour culture.
We provide a wide array ofcompensation, benefits and well-being programs to meet the diverse needs of ouremployees. We believe in each persons potential,and well help you with yours by offering the development resources you need toadvance your career.
With the strength of our companyand reputation behind you, a culture of high-performance that motivates you andthe freedom to drive your career your way, our shared purpose and values willinspire you to make an impact in an organisation whose vision is workingtowards a world with stable and dependable energy for generations.

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