United Kingdom Job Openings
Ministry of Defence
HIVE Information Officer
Henlow
FULL TIME & PART TIME
August 30, 2024
Details
Reference number
366241
Salary
£24,985
A Civil Service Pension with an average employer contribution of 27%
Job grade
Administrative Officer
Contract type
Fixed term
Length of employment
This is a Fixed-term Appointment as a HIVE Information Officer in the HIVE Service and RAF People & Families Support Team. Your responsibilities will be as described in this job advert. The reason why you are appointed for a fixed period is due to the clo
Business area
MOD - Air
Type of role
Administration / Corporate Support
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
-
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Henlow, Shefford, Central Bedfordshire
About the job
Job summary
A highly motivated individual is required for the position of RAF HIVE Information Officer. This forward-facing position is advertised at 37 hours per week with standard business hours 0900 – 1700 hours, albeit a degree of flexibility in relation to delivering post output can be negotiated.
This is a Fixed-term Appointment as a HIVE Information Officer in the HIVE Service and RAF People & Families Support Team. Your responsibilities will be as described in this job advert. The reason why you are appointed for a fixed period is due to the closure of unit in 2026. This post will therefore begin on your appointment and end December 2026.
You should be aware that when your Fixed-term Appointment at MOD comes to an end, arrangements will be made in line with the FTA policy.
If you are a permanent Mo D civil servant and are found successful for an advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 23 months). At the end of the posting you will return to your previous Mo D Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information.
If you are transferring to Mo D from another government department (OGD) you should join the Mo D on an inward loan. At the end of the loan you will return to your home (OGD) department. If a loan cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA policy for further information.
This position is advertised at 37 hours per week.
This is a Fixed-term Appointment as a HIVE Information Officer in the HIVE Service and RAF People & Families Support Team. Your responsibilities will be as described in this job advert. The reason why you are appointed for a fixed period is due to the closure of unit in 2026. This post will therefore begin on your appointment and end December 2026.
You should be aware that when your Fixed-term Appointment at MOD comes to an end, arrangements will be made in line with the FTA policy.
If you are a permanent Mo D civil servant and are found successful for an advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 23 months). At the end of the posting you will return to your previous Mo D Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information.
If you are transferring to Mo D from another government department (OGD) you should join the Mo D on an inward loan. At the end of the loan you will return to your home (OGD) department. If a loan cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA policy for further information.
This position is advertised at 37 hours per week.
Job description
Summary
The network of RAF HIVEs, serves as a vital point of contact for service personnel and their families, whether they live on or away from the unit.
RAF HIVEs are the focal point in providing an extensive range of information and support services, covering areas such as relocation, accommodation, deployment support, health and wellbeing, employment and training opportunities, and early years and education. They play a crucial role in supporting our people and their families by offering timely and accurate information and assistance.
In addition to these services, RAF HIVEs also help address issues of isolation and communication among dispersed families and fostering connections through digital platforms, HIVEs ensure that even those who are geographically separated from the main unit feel supported and connected.
As the main source of support on larger units, the RAF HIVE Service is an integral part of the RAF People & Families and Welfare Support team, dedicated to looking after service personnel and their families.
A fundamental part of this role will involve liaising with both internally and externally, therefore stakeholders, therefore an ability to build and maintain positive relationships is essential. The HIO will work closely with RAF Henlow’s Service Community Support Officer and will be responsible for various RAF Henlow Community-related tasks including administration, facilities management, communications, and facilitating community station events and meeting this involves internal and external engagement as required.
Job description
This post is a customer focused position providing customer excellence.
As the holder of the position of RAF HIVE Information Officer (HIO) you will be responsible for:
Under the umbrella of HIVE, acting as the unit’s/station’s focal point to provide the whole Service community, including RAF reserves, with current and relevant information on behalf of the Chain of Command, Command Staff, RAF HIVE Management Team, Mo D and external agencies.
Be the focal point for local information support to the whole Service community and provide feedback on issues of interest to the unit/s and RAF HIVE Management Team (HMT).
Assist in the provision of operational deployment support, by providing RAF HIVE Deployment Support Information to deployed personnel and their families.
Offering a confidential signposting service to welfare and other professional support agencies.
Host and comply with HMT Assurance visits and requests associated with those visits.
Responsibilities
The primary duties of the role include, but are not limited to;
Assess and respond to the specific information needs of the whole Service community in conjunction with the unit/station and HMT through diligent research in the form of RAF HIVE Information booklets, RAF HIVE Bulletins and RAF HIVE social media platforms.
Respond to all enquiries from the Service community in a professional and timely manner.
In consultation with Station People & Families Support team, liaise and network with key Service and local civilian agencies to source and deliver information relevant to the local community.
Work with the local unit/station and the HIVE Management Team to deliver the RAF HIVE Operational Deployment Package.
Act as a point of referral for confidential customer enquiries to the appropriate agencies working within the RAF HIVE Code of Confidentiality.
Ensure a high standard presentation for information displayed and communicated to the Service community with RAF HIVE branding.
Respond to any new information support needs of the local Service community as directed by the local chain of command and the HMT.
The network of RAF HIVEs, serves as a vital point of contact for service personnel and their families, whether they live on or away from the unit.
RAF HIVEs are the focal point in providing an extensive range of information and support services, covering areas such as relocation, accommodation, deployment support, health and wellbeing, employment and training opportunities, and early years and education. They play a crucial role in supporting our people and their families by offering timely and accurate information and assistance.
In addition to these services, RAF HIVEs also help address issues of isolation and communication among dispersed families and fostering connections through digital platforms, HIVEs ensure that even those who are geographically separated from the main unit feel supported and connected.
As the main source of support on larger units, the RAF HIVE Service is an integral part of the RAF People & Families and Welfare Support team, dedicated to looking after service personnel and their families.
A fundamental part of this role will involve liaising with both internally and externally, therefore stakeholders, therefore an ability to build and maintain positive relationships is essential. The HIO will work closely with RAF Henlow’s Service Community Support Officer and will be responsible for various RAF Henlow Community-related tasks including administration, facilities management, communications, and facilitating community station events and meeting this involves internal and external engagement as required.
Job description
This post is a customer focused position providing customer excellence.
As the holder of the position of RAF HIVE Information Officer (HIO) you will be responsible for:
Under the umbrella of HIVE, acting as the unit’s/station’s focal point to provide the whole Service community, including RAF reserves, with current and relevant information on behalf of the Chain of Command, Command Staff, RAF HIVE Management Team, Mo D and external agencies.
Be the focal point for local information support to the whole Service community and provide feedback on issues of interest to the unit/s and RAF HIVE Management Team (HMT).
Assist in the provision of operational deployment support, by providing RAF HIVE Deployment Support Information to deployed personnel and their families.
Offering a confidential signposting service to welfare and other professional support agencies.
Host and comply with HMT Assurance visits and requests associated with those visits.
Responsibilities
The primary duties of the role include, but are not limited to;
Assess and respond to the specific information needs of the whole Service community in conjunction with the unit/station and HMT through diligent research in the form of RAF HIVE Information booklets, RAF HIVE Bulletins and RAF HIVE social media platforms.
Respond to all enquiries from the Service community in a professional and timely manner.
In consultation with Station People & Families Support team, liaise and network with key Service and local civilian agencies to source and deliver information relevant to the local community.
Work with the local unit/station and the HIVE Management Team to deliver the RAF HIVE Operational Deployment Package.
Act as a point of referral for confidential customer enquiries to the appropriate agencies working within the RAF HIVE Code of Confidentiality.
Ensure a high standard presentation for information displayed and communicated to the Service community with RAF HIVE branding.
Respond to any new information support needs of the local Service community as directed by the local chain of command and the HMT.
Person specification
This is a customer focused role, and the successful applicant will need exceptionally strong organisational skills, be focused on attention to detail, self-motivated and able to achieve results using their own initiative.
A practical understanding of modern Share Point sites, Teams, O365 applications, social media platforms is necessary along with the ability to multitask effectively.
The successful candidate must be able to adapt to changing requirements and meet tight deadlines. Experience in a fast-paced office environment, working on your own as well as part of a team, problem solving skills and the ability to multitask is desired.
A practical understanding of modern Share Point sites, Teams, O365 applications, social media platforms is necessary along with the ability to multitask effectively.
The successful candidate must be able to adapt to changing requirements and meet tight deadlines. Experience in a fast-paced office environment, working on your own as well as part of a team, problem solving skills and the ability to multitask is desired.
Languages
English.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Managing a Quality Service
- Changing and Improving
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
- Managing a Quality Service
- Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
- Microsoft 0365 ability.
- Presentation skills.
Benefits
Alongside your salary of £24,985, Ministry of Defence contributes £6,745 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an average employer contribution of 27%
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Apply online via Sign in - Civil Service Jobs - GOV.UK.
Things you need to know
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Selection process details
Candidates will be required to provide CV details to include: job history; qualification details and previous skills and experience.
Candidates will be required to complete a Statement of Suitability of no more than 500 words. Your personal statement should convey your experience of the required skills outlined in the advert:
Candidates will be assessed against the following behaviours at the application stage:
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCiv Pers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Things you need to know
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Selection process details
Candidates will be required to provide CV details to include: job history; qualification details and previous skills and experience.
Candidates will be required to complete a Statement of Suitability of no more than 500 words. Your personal statement should convey your experience of the required skills outlined in the advert:
Candidates will be assessed against the following behaviours at the application stage:
- Seeing the Big Picture
- Managing a Quality Service
- Changing and Improving
- Making Effective Decisions
- Communicating and Influencing
- Delivery at Pace
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCiv Pers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Mrs Nerys Bell
Email :
Air-People-PFSpt-HIVEMlbx@mod.gov.uk
Telephone :
03001514357
Email :
DBSCiv Pers-Resourcingteam3@mod.gov.uk
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:
info@csc.gov.uk.
info@csc.gov.uk.
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