Job Description
Jewellery, Watch & Luxury Goods Retail Assistant
Job Description
Renowned for lending to asset rich clients, my client lend against and buy fine jewellery, watches, gold, cars, art, designer handbags, antiques, fine wine, cherished plates, rare stamps, coins and other collectables. Their business is outside of the “norm” for a standard pawnbroker and their colleagues deliver exceptional and knowledgeable experience to every client, every time.
Now my client have a maternity cover role available in their Manchester Branch. They are looking for an experienced Luxury Sales assistant, who has a passion for Jewellery, Watches and would love to learn how to appraise.
You don't need to be an appraiser to be the right fit for this role, what you need is experience within high end luxury sales within Jewellery or Watches, and exceptional customer service skills.
The successful candidate will be responsible for delivering an exceptional client experience whilst achieving company objectives. They should be passionate about customer service and thrive on new challenges as well as having previous experience in a customer service facing environment as well as good communication and people skills. They will be commercially intelligent and highly competent in managing high valued products and can adapt to different clientele and situations.
Responsibilities:
The successful candidate will be accountable for delivery in the following areas:

• Uphold excellent customer service
• Retail sales of luxury items of diamond jewellery, prestigious watches and luxury handbags
• Responding to customer enquiries and comments daily by email or telephone as well as face to face
• Maintaining awareness of market trends in the pawnbroking and luxury goods industries, understanding forthcoming customer initiative and monitoring what local competitors are doing

Role Responsibilities:

• Promoting the organisation locally where possible
• Act as Brand Ambassador and Excellence in standards and brand image
• Reach targets set by Senior Management

Essential Skills or Experience:

• Significant record of delivery in luxury sales
• Jewellery and / or watch and / or handbag product knowledge
• IT literate (including Outlook and Excel)
• Proven sales and customer service ability
• Highly numerate and literate
• Fluent in the English language

Desirable Skills or Experience but not essential:

• Pawnbroking procedures
• Fine Art and Antiques
• External Jewellery / Gemmology / Watch qualifications
• Auction House experience Desirable

Whats in it for you:
We offer a competitive basic salary plus a target related quarterly bonus.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,000.00-£26,000.00 per year
Additional pay:

• Commission pay

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Diamond: 1 year (required)
• Jewellery appraising/pawnbroking: 1 year (preferred)
• Watches specialist: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 16/08/2021
Reference ID: 00LH104