Role: Office Manager
Location: Newcastle – Hybrid Office & Home (2-3 days a week in the office)
Who Are We?
mkodo builds world class apps, middleware and digital products in the global lottery, betting, and gaming space.
We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company.
Acquired in February 2020, by Pollard Banknote Limited (PBL), a major supplier to the global lottery industries, brought mkodo strong financial security, access to resources and clients at a global level.
About the role:
Are you a highly organised, proactive individual? Would you love to join an innovative organisation?
You’ll be the right-hand person to the Leadership Team and take the lead in managing the day-to-day operations of the office, ensuring everything runs efficiently.
Key Responsibilities:
1. Office facilities management:

• Oversee the smooth running of the London and Newcastle offices - ensuring a professional and well-organised environment by managing maintenance, supplies, equipment and liaising with external service providers.
• Ensure the office complies with UK health and safety regulations, conducting risk assessments and implementing safety protocols.
• Occasional travel to Newcastle office site.

2. Administrative tasks

• Take ownership over our administrative operations - thinking proactively about what needs to be done and taking the time to ensure the little things get the attention they require.
• Maintain records, documents, and filing systems in compliance with company policies and procedures
• Ad-hoc coordination of meetings and travel arrangements as well as providing administrative support to the Senior Leadership Team where required.
• Prepare meeting agendas, take minutes, and assist with follow-up actions as appropriate.
• Continuously analyse current administrative and operational processes and identify areas for improvement.

3. Procurement and supplier management

• Manage budgets related to administrative and operational costs, negotiate with vendors, and ensure cost-effective purchasing.
• Act as main procurement lead on items requested by the team ensuring that services and products are delivered on time and meet quality standards.
• Negotiate contracts and manage relationships with external vendors, suppliers, and service providers (e.g., maintenance, security, office supplies).

4. Team management

• Supervise and lead Office admin, including assigning tasks, setting performance expectations and providing regular feedback.

5. Event coordination

• Organise social and client events including company off sites and the Christmas party
• Arrange annual charity/volunteer days for both sites
• Help promote a positive company culture and intra-company engagement, by organising various team events and Town Hall meetings and supporting Social committees.
• Security Management System (ISMS).
• Adhere to all relevant mkodo ISO27001 Information Security Management System (ISMS) policies, procedures and requirements at all times.
• Complete any reasonable tasks relating to the mkodo ISO27001 Information Security Management System (ISMS).

Key Skills & Attributes:

• Previous experience as an Office Manager in a dynamic organisation
• Exceptional organisational and time-management skills
• Discretion and confidentiality in handling sensitive information
• Excellent MS Office knowledge.
• Excellent communications skills.
• An ability to thrive under pressure and use own initiative.
• Strong problem-solving skills with impeccable multi-tasking abilities.
• Able to attend the Newcastle office 2-3 times a week.

We encourage growth and progression because we value our colleagues and know that we best succeed when achieving and developing together.
Benefits:
mkodo is a great place to work, with excellent benefits comprising:

• Remote/Flexible Working
• Quarterly team events
• Birthday Holiday
• Generous Holiday Allowance
• Tech Loan Scheme
• Performance bonus & profit share scheme
• Cycle to Work scheme
• Life insurance and income protection
• Digital nomad policy
• Supplies of fresh fruits, cereals, biscuits, nibbles, etc. in the offices
• Relevant training and training budget

If this is the opportunity you have been waiting for, to work in a fast-paced company with innovative products and cutting-edge technology, please apply now.
Job Types: Full-time, Permanent
Pay: £40,000.00-£42,000.00 per year
Additional pay:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Gym membership
• Life insurance
• Profit sharing
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Newcastle upon Tyne