United Kingdom Job Openings
UPS United Kingdom
Operation Management Specialist
Abingdon
FULL TIME
August 2, 2024
Job Description:
Operation Management Specialist
Location: Abingdon
This position handles day-to-day service issues within an operation. You will work with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. You will facilitate the smooth execution of procedures and management of systems.
The shift hours are Tuesday to Saturday 9am - 6pm. Flexibility and some evening will be required on an adhoc basis.
Total working hours are 37.5 per week
Your Benefits
What’s in it for you? The professional challenges, expert team and cutting-edge technology… but what else makes this engineering role such a great opportunity?
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Company pension scheme
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Paid maternity leave
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Comprehensive training
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Optional Sunday overtime pay
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Family university tuition programme
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Career growth
Key Responsibilities
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Co-ordinating daily centre activates and day to day service issues.
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Providing support to administrative team
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Training and development of employee, including follow up to ensure compliance and accuracy and managing a team to achieve results.
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Customer Service: resolving customer concerns to include escalation calls and service requests
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Maintaining Data Systems for Package Operations, including the auditing and analysis of package operations information.
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Overseeing the centers systems, databases and office administration
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Driving results for the Centre across all work groups.
Your Skills
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Customer Focus, Integrity, Initiative
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Interpersonal skills, including teamwork, co-operation, ability to manage conflict, motivate and develop others, and provide constructive performance feedback
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Knowledge of the UPS operation and ups in house systems would be an advantage
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Excellent computer literacy skills, proficient in Microsoft Office
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Experience in Team Management and Admin is preferred
Our love of logistics is fueled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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