GM Coachwork is one of the UK’s largest vehicle conversion specialists, striving to design, manufacture and deliver accessible transport solutions. We are a privately funded large business employing more than 200 people. We are currently experiencing an exciting period of growth, and this is a fantastic opportunity to join a successful, established business in South Devon.
The Motability Sales Administrator is responsible for providing administrative support for the Motability Sales team. Using our bespoke Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) system, the Motability Sales Administrator will assist in various administrative tasks to ensure the order life cycle and customer journey is seamless.
Day-to-day duties but not limited to
Monitor progress of Wheelchair Accessible Vehicle (WAV) orders and plan day-today activities, accordingly, to assist the administration team.
Communicate effectively with internal and external stakeholders and vendors where necessary.
Process Motability vehicle applications using the Motability Online Application platform OLA, troubleshooting application issues that may arise.
Accurate and safe handling/filing of important vehicle and conversion documents.
Managing vehicle registration requests, in line with dealership guidelines.
Processing requests for vehicle documentation such as vehicle Certificates of Conformity.
Assisting in the creation of GM Certificates of Conformity for Type Approved vehicles.
Applying for and processing Individual Vehicle Approval (IVA) applications.
Liaise with customers and delivery drivers to arrange vehicle deliveries, assisting with logistics, booking hotels and travel where necessary.
Manage customer payments.
Raise internal and external invoices, resolving any discrepancies as the arise.
Answering incoming calls and directing them appropriately.
Essential skills and Experience
At least 3 years of administration experience in a sales or customer service role
Excellent communication and project management skills
Computer literate and able to work with all Microsoft programmes
Organisation and timekeeping
Ability to work independently and as part of a team
Ability to manage multiple tasks simultaneously
Personal Circumstances
Full UK/EU Driving Licence
Eligible to work in the UK
What we offer
Salary: £23,795.20
Typical working hours: 09:00 – 5:30pm Monday to Friday
Annual holiday entitlement in any holiday year is 28 days, inclusive of all public holiday entitlement. Following the completion of 5 years’ continuous service, holiday entitlement will increase by 1 day per year up to a maximum of 33 days inclusive of bank holidays
Pension 5% employee and 3% employer contribution
RISE Health and Wellbeing Service
Job Type: Full-time
Pay: £23,795.20 per year
Additional pay:

• Performance bonus

Schedule:

• Monday to Friday

Experience:

• Microsoft Excel: 1 year (preferred)
• administration: 2 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• Newton Abbot (required)

Work Location: In person