United States Job Openings

ABB OPTICAL Group

Analyze Account Manager

September 12, 2024

Analyze Account Manager

JOB RESPONSIBILITIES

This position is tasked with demoing the product, managing the onboarding of new accounts, delivery of the product and meet account retention goals on behalf of ABB Analyze, a division of ABB OPTICAL GROUP. The Account Manager will provide value-added services by educating accounts on proper billing techniques, importance of measuring and tracking goals/performance, and support accounts on the utilization of their dashboard.

Essential Responsibilities include the following. Other duties and special projects may be assigned.

Make outbound calls to assigned accounts & prospective clients
Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
Communicate and coordinate with internal departments to ensure product delivery
Maintain high level of accuracy
Inform current customers of new features, enhancements, and updates to educate and retain accounts
Understand client needs and requirements and create solutions that may better service their needs
Follow up on all account needs in a timely manner and track progress
Maintain accurate records of customer interactions and transactions
Participate in ongoing department training and assessment programs
Keep reference guides organized and current
Meet or exceed all key performance metrics set by the department
Report inconsistencies and inefficiencies and escalate issues to management
Actively participate in team discussions; provide feedback to improve the work environment
Comply with the Attendance Policy and adhere to established department goals and guidelines
Adhere to company policy and guidelines.
Perform Product Demos online with prospective customers
Travel may be required.

QUALIFICATIONS

Required Qualifications and Skills

High school diploma or equivalent
Requires PC proficiency in a windows based environment
At least two years of customer service experience
Requires proficiency with general PC usage and applications including share screen connection
Ability to adapt to change and unexpected demands of the business
Excellent communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job
Optical Experience, including billing and management of an Eye Care Practice

Desired Qualifications

Bachelor’s Degree
Demonstrated job progression
Prior territory management (managing a base of accounts)
A record of success in previous roles
Experience using practice management systems (e.g. Officemate, Revolution, Crystal PM)
Client Relationship Management (CRM) System experience

For US Candidates

The anticipated base pay range for this position is $21.63

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts.

US employees are eligible for the following time off benefits:

Vacation and/or Sick time

Holiday pay

Birthday PTO

Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HR@abboptical.com.

ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

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