Intro: Job Overview: Roles You Will Play: The Problem Solver

• Always ready to take charge and find a way to fix residents’ issues – no matter what they are
• Relate well to all types of personalities – even if they seem to come from a totally different planet
• Able to shift gears quickly and often; one minute you’re billing and filing, and the next you’re fielding a call about excessive noise or a leak in an apartment
• Love listening to people’s problems and then dishing out good advice

The Rule Enforcer

• Give residents what they want whenever possible, but understand that rules are made for a reason and feel comfortable laying down the law when necessary
• Handle difficult tasks with empathy, but never shy away from a challenge
• Won’t lose sleep knowing that tomorrow you may have to collect delinquent rents or even carry out an eviction
• Share the organization’s priorities with your team, making sure they follow protocol and motivating them to go above and beyond the call of duty

The Organizational Genius

• Keep track of a crazy number of details – without feeling like your head might explode
• Can find the fun in methodically arranging a mountain of documents into super-organized, color-coded files
• Keep information so orderly that a third grader could easily tell which units are vacant, which are late on rent, and which have maintenance issues
• Act as the gatekeeper of information, accumulating details and documents (like site photographs and rent collection receipts) to create insightful community status reports

The Impact You Can Make

• Residents are so happy in your community — they might just become lifers.
• The Community Manager can sip piña coladas in peace while on vacation, completely confident in your ability to take the helm and keep the ship fully afloat.
• Associates, vendors, and residents always have the information they need because your communication skills are that good

Building Blocks of Success:

• Communicate effectively with people from very diverse backgrounds
• Able to enforce policies with empathy
• Resourceful problem solver
• Impeccable record-keeping and reporting skills

Outro: