Summary

Trek Bicycle Stores DNA Statement
Here at Trek Bicycle Stores, our DNA is unified by two fundamental principles:
1. Our ?underdog? mindset fuels our hunger and passion to win.
2. Continuous improvement (Kaizen), internally and externally.

These principles will allow us to build Trek Bicycles Stores into the most successful Independent Bicycle Retailer in the United States. This will be achieved by focusing on these five objectives.
1. Developing our teammates is our #1 priority. The sum of all will make us great.
2. We will measure our results using Scoreboards and Scorecards and then change our activities until we are #1 in every market.
3. Unwavering focus on core customers and curated offerings.
4. Through constant refinement, we will remove friction points throughout our organization.
5. We will be thoughtful in our planning and consistent in our execution.
Our 3-year target is to develop a business model that will scale to 50+ locations all while becoming the best bicycle company to work for.

Duties

To provide exceptional technical services, ensuring that bicycles are well-maintained, repaired accurately, and assembled correctly. By delivering high-quality workmanship and excellent customer service, a Technician contributes to the store's overall success and promotes a positive cycling experience for our customers. In all matters, we live by our Values.

Do the right thing
Do whatever it takes
Show others we care


A-Player Characteristics

1. Exhibit a high emotional need to succeed. Have a desire to achieve significant accomplishments by way of mastering the skills needed to do so while holding high standards.
2. Takes initiative. Takes responsibility, self-starter, proactive, resourceful, self-starter, action-oriented, and leadership-oriented.
3. Results focus; being driven to meet or exceed goals as efficiently and quickly as possible.
4. Perform tasks with a high level of attention to detail. Complete each task as flawlessly as possible. Produce high-quality work with little to no errors.

Requirements

As a Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You?ll troubleshoot repairs and service all kinds of bikes, in addition to supporting the sales floor with building bikes and sales.

You?ll play an integral part of your teams? success by utilizing your mechanical skills, your willingness to learn, and desire to only deliver the highest quality service work to all our customers. Because you?ll be speaking with customers to evaluate issues and recommend repairs, we value a genuine concern for our customers well-being and desire to solve their problems above everything else.

Production Performance = 80%
? Work on servicing all bikes to maintain a timely turn-around on repairs while balancing the needs of the sales floor with bicycle assemblies and accessorizing.

Financial Performance = 10%
� Be a backup to the Service Manager and/or Lead Service Technician to work the service counter, interacting with customers while offering them everything they need to have the best experience on their bike(s) and with our company.

Operations Performance = 10%
� Assist the team in maintaining the overall cleanliness and organization of both the Service Department and warehouse area where back-stock and service bikes are stored.
� Facilitate transfer tasks as needed, keeping up to date on current policy and procedure.


Perform other job-related duties as assigned.

Nice To Haves

Job Type: Full-time
Work Location: In-person
Schedule:
� 38 - 40 hours per week.
� 5 days per week
� Weekday and weekend shifts
� 8+ hour shifts

Trek Bikes Florida is committed to a diverse and inclusive workplace. Trek Bikes Florida is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Benefits

We take your well-being seriously

Health and happiness are at the core of our business- and that includes yours, too.
We're constantly striving to improve our work environment and provide a premium benefit package.
We're proud to offer our full time and part time employees who work 30 hours per week the following benefit package:

• Medical insurance
• Dental insurance
• Visions insurance
• 401k and match (after 1 yr of employment)
• Generous PTO
• EMPLOYEE DISCOUNT!

About Us

We are Locally Owned and Family Operated since 2006

With 16 locations in Southeast and Southwest Florida, our exceptional team of cycling enthusiasts is here to serve all of your cycling needs. Whether you?re new to the sport or a lifelong cyclist, we?re here for you!

Since 2006, we've provided South Florida's cyclists warm, trustworthy service at our family-owned shops. From our first Trek concept store in Estero to our many locations today, our mission has remained the same: To transform lives, one bike at a time?and promote health, joy, and community while we're at it.
Our mission has helped us rank as one of America?s Best Bike Shops eight years running and become a top 10 Trek dealer in North America.

Join us as we transform lives one bike at a time. We can't wait to see where we go together.