United States Job Openings
M&T Bank
Bilingual Sr. Branch Manager (Spanish preferred)
Forest Hills
FULL TIME
August 30, 2024
- Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
- Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
- Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
- Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Researches prospects, and asks for referrals with current customers.
- Actively recruits and selects talent to fill positions within Retail and/or M&T Bank.
- Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
- Demonstrates and coaches M&T sales processes.
- Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
- Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
- Engages with all team members and business partners as appropriate.
- Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promotes an environment that supports diversity and reflects the M&T Bank brand.
- Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Completes other related duties as assigned.
- Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
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