Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish. Please use numbers to separate each distinct responsibility.

1. Individual contributor specializes in a particular product set responsible for the development and maintenance for one or more of the following sub-business segments of all Direct to Consumer Retail, Premier, Wealth, Consumer Bankcard, Small Business Bankcard and Small Business Originations, Credit Analytics and Portfolio Performance Procedures and Process Maps (PPMs) and provide teammate assistance on Policy, Guideline and Procedure inquiries
2. Provide line of business SME support for Compliance, Legal, Audit, RLF, Servicing, Operations, Credit Risk, Infosys and Product teams. Assist Credit Risk and Product Development teams with Policy, Product and Guideline development and maintenance and serve as a Retail Community Bank liaison for audits, reviews and exams.
3. Responsible for the preparation and distribution of all Process and Policy related Communications, Huddle and Bulletin Topics for the supported teams
4. Provide project support or act in the capacity of a project manager for all activities for Direct to Consumer Retail, Premier, Wealth, Bankcard and Small Business Originations, Credit Analytics and Portfolio Performance, including any merger and/or acquisition related activities
5. Provide assistance with process improvements and development of tools to assist with daily production including the development of process and policy change training material or newly required tasks and maintenance of resource materials on the Share Point site.
6. Serve as point of contact for Complaints Management, performing necessary research and providing appropriate, timely responses.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's Degree in Business or related field or equivalent education, training and work-related experience
2. 5+ years lending and loan processing experience
3. Demonstrated proficiency with computer applications, such as all Microsoft Office software products
4. Knowledge of internal and external regulatory compliance requirements
5. Ability to quickly resolve both teammate and client escalations
6. Excellent verbal and written communication skills

Preferred Qualifications:
1. Supplemental computer knowledge of Share Point and Project
2. 3+ years' experience with project management and process improvements
3. Demonstrated experience with Policy and Procedures development