Tlingit Haida Tribal Business Corporation (THTBC) is a family of 8(a), HUBZone, SDB, and other companies wholly- owned by the largest tribe in Alaska. Each of its wholly- owned 30+ subsidiaries are uniquely qualified to deliver value to its customers and teaming partners. For over 30 years, THTBC has operated as a trusted US Federal contractor throughout the US and worldwide. THTBC delivers outstanding service with innovative, low-cost contract solutions to all its public and private sector customers worldwide.
Scope of Work:
Provides operations and maintenance support for all computer information services and data processing hardware and software.
Responsibilities:

• Responsible for the operation and maintenance of all computer information services.
• Capable of maintaining and repairing PC workstations and laptop computers to include installed software applications.
• Provides software maintenance, upgrades, and installation of new applications, debugging, and checkout.
• Monitors data communications network to ensure the network is available to all systems users and resolves data communications problems.
• Assists with automating report generation.
• Monitors hardware and software in order to detect malfunctions in LAN/WAN software or hardware.
• Enters diagnostic commands into computer to determine the nature of a problem and reads codes on screen to diagnose a problem.
• Read technical reference manuals for communications hardware and software to learn cause of problem.
• Instructs users on the proper use of LAN/WAN and methods to resolve problems.
• Records LAN/WAN system malfunctions and action taken.
• Updates documentation to record new equipment installed, new sites, and changes to computer configurations.
• Installs communication lines and sets up system accounts.
• Attends staff meetings to report on and to resolve recurring data communication problems.
• Responsible for system maintenance and implementation of required changes.
• Assists users with data communications problems such as failures of data to be transmitted to another location.
• Reviews procedures users follow to determine whether specified steps were taken.
• Explains user procedures necessary to enter, compile, and transmit data.
• Works closely with staff and Government to set and maintain standard file server and workstation configurations.
• Creates and maintains user accounts in accordance with standard guidelines.
• Protects the integrity and security of the network shared directory structure.
• Establishes and maintains vendor relationships to purchase network-related products.
• Ensures the integrity of the network directory services tree(s).
• Establishes and ensures the proper backup and restoration solutions to include the storage and archival requirements.
• Creates and delivers customer training programs for end users and management.
• Identifies and implements enhancements to the LAN/WAN.
• Apprises supervisor of progress and unusual complications.
• Provides technical guidance to lower-level technicians.
• Performs organizational, intermediate, and depot-level maintenance on assigned equipment.
• Performs system operation.
• Assists Government with CMS duties as required.
• Cross-trained and qualified to operate at least two additional TCTS system.
• Documents maintenance actions in IEMS.
• Performs other duties as assigned.

Minimum Requirements:

• High School Diploma or equivalent
• Four years’ experience in the following areas:
  • Installation and maintenance of computer systems and network servers; network interfaces and associated equipment; digital/analog signal processing; communications (fiber-optic, multiplexer) equipment; TCP/IP, hubs, routers, bridges and firewalls; Microsoft and UNIX/LINUX administration
  • MIS databases and software development, modification, and installation
  • Microsoft desktop products

• Formal classroom education equivalent to Navy “C” School or vocational school with formal training in the field of electronic equipment maintenance and equipment manufacturer training
• Approved Microsoft Operations
• UNIX/LINUX networking administration training
• DOD network security training

• Ability to speak, read, and write English.
• Must possess the ability to interact well with others in a team setting ability or alone and be able to change jobs on short notice.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
• Highly motivated, flexible organized and must be detail oriented.
• Strong customer service and interpersonal skills.
• Must be able to maintain ability to access government worksite.
• Must have practical knowledge of worksite safety, occupational hazards, and standard safety practices.
• Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines. Routine travel to remote site facilities may be involved. Work is occasionally performed in a shop or other facility environment that is moderately lighted, heated and ventilated, is exposed to disagreeable fumes and to cuts and bruises from using tools in close placed and hazards of moving vehicles such as forklifts and sweepers in shop area. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.
• Frequently lifts items weighing 15-25 pounds and occasionally in excess of 45 pounds. The employee is occasionally exposed to moving mechanical parts, extreme heat, and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions; and risk of electrical shock.
• Must be able to work alternate and extended shift schedules when necessary to meet the customer's mission requirements, including weekends and holidays.
• Must be able to perform on-call duties when necessary and report to work within the required timeframe from notification.
• Must have and maintain a valid state driver’s license to operate a company vehicle.
• Must have a safe driving record, as defined by Company policy, to operate a company vehicle.
• Must be able to successfully complete a drug/alcohol test and a criminal record check.

Benefits:
THTBC offers full-time employees and their families a comprehensive benefits package which includes:

• Medical, dental, and vision coverage
• Health Savings Account
• Hospital Indemnity Plan
• Company paid short term disability, basic life & AD&D
• Employee paid long term disability, voluntary life, and AD&D for dependents
• 401(k) retirement plan
• Accrued PTO based on years of service
• Paid holidays throughout the calendar year

To perform this job successfully, an individual must be able to perform all the essential duties of the position satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. May be required to obtain and maintain a security clearance, including successful completion of a thorough background investigation.
THTBC is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request. Requests for accommodation will be considered on a case-by-case basis.