United States Job Openings

Careforth

Contact Center Representative

FULL TIME

September 12, 2024

About Us::

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary:: The Care Advisor conducts intake and provides proactive customer service for individuals who may be eligible for Careforth services. This includes inbound and outbound communication with prospective care recipients, caregivers, and professional referral sources. This position works as part of a centralized intake and support team to qualify and enable enrollment into Careforth programs across multiple states. Serving as the organization’s “front door”, this individual shares information about Careforth services, gathers eligibility information and routes individuals to the appropriate stop along the enrollment process. This involves gathering and documenting eligibility information including demographic, clinical and financial qualification criteria. The Care Advisor will provide guidance to caregivers, ensuring excellent customer service and advocacy. The department is open from is from 8:00am to 7:00pm Monday-Friday and on the weekends from 9:00am to 5:00pm. This role will require someone to be flexible with hours. #LI-REMOTE with the exception of the following states: CA, CO, NY

What You Will Do::

Perform intake and outreach to engage with potential caregivers, care recipients, and referrals sources, providing information on Careforth services specific to their geography
Provide proactive outreach and follow-up to expeditiously advance qualified individuals through the eligibility and enrollment process
Provide excellent customer service using empathy, inquiry and advocacy
Gather and document required eligibility and credentialing data utilizing multiple systems
Maintain accuracy, timeliness and confidentiality to ensure required service levels and quality standards are met, including HIPAA requirements
Proactively communicate and collaborative with other departments including Sales, Enrollment and Care Management teams
Guide callers who do not meet eligibility requirements to other professional and governmental resources
Participate in special projects and performs other duties as assigned

What You Will Bring::

2+ years customer service or intake experience, preferably in a health care environment
Experience in healthcare or human services, preferably with the elderly and/or disabled population
Ability to connect quickly with others using empathy, inquiry and advocacy
Ability to multi-task in a fast-paced environment
Strong written and verbal communication skills with attention to detail and accuracy
Ability to work across multiple systems; Salesforce experience is a plus
Able to work autonomously and as part of a larger team
Inside sales experience is a plus
Bilingual skills preferred

Join Our Award Winning Team:

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

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