About Us:
Step into Next Health, where innovation meets longevity. Established over 8 years ago, we have flourished into the leader source of functional medicine and wellness throughout the United States, fueled by an unstoppable mission to advance health optimization and longevity. We are not just leaders in health optimization; we are pioneers!
At Next Health, our mission is more than a statement; it is a promise to transform lives. Through groundbreaking functional medicine practices, we empower individuals to unlock their fullest potential, enhancing their vitality and well-being. With a relentless dedication to leveraging the latest advancements, we guide our clients in taking their health to the next level!
Your Impact
The Customer Experience Manager (CEM) is crucial to the success and growth of Next Health, leading sales revenue and customer service at designated locations. The CEM is responsible for meeting the location's revenue goals across IV, Tech, Wellness, and memberships.
Job Description
As the Customer Experience Manager, you will be responsible for:

• Achieve monthly revenue goals for IV, Tech, Wellness, and memberships.
• Monitor and analyze daily location-specific revenue KPIs.
• Oversee initial customer visits, including tours, sales, and presentations.
• Follow up with patients post-consultation to manage wellness plans.
• Handle inquiries, manage sales processes, and secure bookings.
• Develop and maintain relationships with top spenders and VIP customers.
• Educate customers on Next Health treatments and products.
• Implement cross-selling and upselling strategies.
• Manage CRM technology for optimal customer engagement.
• Align with the Director of Sales on company sales initiatives.
• Plan and execute localized marketing campaigns.
• Collaborate with team members for seamless customer service.
• Lead strategic initiatives to address location-specific risks.
• Build local marketing partnerships to generate leads.
• Reduce membership attrition and achieve new membership targets.
• Ad Hoc responsibilities as requested by GM or required by operations.

What to Expect
In this role, you can expect to:

• Work closely with a cross-functional team to ensure a seamless customer experience
• Develop and implement customer service policies and procedures
• Analyze customer feedback and data to identify areas for improvement
• Handle escalated customer issues and complaints
• Stay up-to-date on industry trends and best practices in customer experience management

What You’ll Bring
We're looking for someone who has:

• 1+ years of experience in customer experience management or a related field
• Minimum 1 year in the healthcare/wellness industry preferred.
• BA in Business Administration, Business Operation, Hospitality, or similar, is preferred.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to work cross-functionally and collaborate with other teams
• Strong project management skills
• A passion for delivering exceptional customer experiences

Our Culture & Perks
We're a customer-centric company with a culture that values innovation, collaboration, and inclusivity. We offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and inclusive work environment
• Meaningful work that makes a difference for our customers

Expected Compensation
The expected compensation for this position is $22.00 to $24.00 per hour, plus benefits and bonus potential.
Pay offered may vary depending on multiple individualized factors, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
We are an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Shift:

• 8 hour shift

Work Location: In person