Overview

• Paid time off
• Employee discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and thank each customer at the conclusion of their transaction.
• Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify the date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
• Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
• Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter /exit booth is stocked with appropriate supplies to provide smooth and effective service.
• Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have 1 year of work experience ( in the prior 3 years) with customer service responsibilities.
• Must have worked 6 months or more at most recent employer
• Must live within 30 minutes of O'Hare Airport