United States Job Openings
Optum
Customer Service Engineer - Remote
Washington
FULL TIME
September 23, 2024
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
We are seeking Multiple System Administrators across multiple products (Salesforce, Microsoft Power Platform, Appian, Box and Pega) to help manage and provide End User and platform support for an exciting upcoming federal contract (contingent on award). You will be responsible for supporting End Users of various business solutions configured on the platform. Each successful candidate will have solid technical expertise and a deep understanding of the product platform.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, United Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with United Health Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum Care is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum Care is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
We are seeking Multiple System Administrators across multiple products (Salesforce, Microsoft Power Platform, Appian, Box and Pega) to help manage and provide End User and platform support for an exciting upcoming federal contract (contingent on award). You will be responsible for supporting End Users of various business solutions configured on the platform. Each successful candidate will have solid technical expertise and a deep understanding of the product platform.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Administer and configure the system environment in line with business requirements and best practices
- Manage user access, security roles, and permissions within environment
- Monitor system performance, conduct regular health checks, and implement optimizations and updates
- Troubleshoot and resolve Application-related issues, providing ongoing support
- Maintain documentation for system configurations, procedures, and guidelines for Application users
- Conduct training sessions and workshops to increase adoption and proficiency among end-users
- Stay up to date with the latest product features and enhancements
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field OR 8 years of additional relevant experience may be substituted for education
-
Minimum of 1 of these platform specific certifications:
- Certified Salesforce Administrator
- Appian Certified Associate Developer
- Microsoft Certified: Power Platform Developer Associate
- Certified Pega System Architect
- 3+ years of proven experience in administering on the Salesforce, Microsoft Power Platform, Pega or Appian platforms
- Service desk or other experience working in a customer service capacity
- Familiarity with application security, governance, and compliance features
- United States citizenship
Preferred Qualifications:
- Additional Platform Certifications (Salesforce, Microsoft, Appian, Pega, Box etc.)
- Experience working in Federal Government
- Proven solid analytical and problem-solving skills to effectively manage environment applications
- Proven excellent communication and training skills, with the ability to engage with users of varying technical proficiency
- Proven ability to communicate both verbally and in written form
- Reliable internet service that allows for effective telecommuting
- Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance
- Must be able to conduct work and be available in VA communication channels during (EST business hours)
- Must be eligible to work in the United States
- All work must be conducted in the United States
- All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, United Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with United Health Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum Care is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum Care is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
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