United States Job Openings
Satterlee Resources
Customer Support Representative
Rochester Mills
FULL TIME
August 26, 2024
- Medical, Dental, and Vision
- Paid Time Off
- 401k with Employer Match
- Company Paid Life Insurance
- Short- and Long-Term Disability
Our Warehouse Customer Service/Inventory and Billing Representative will interact with the company’s customers and internal team by addressing inquiries, processing orders and resolving complaints.
Responsibilities and Requirements:
- Interacts with customers and sales team via telephone, email, online chat, or in-person to provide support and information on products or services.
- Collects, enters and invoices orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Enters and reconciles orders submitted for vendor customers
- Communicates daily with Warehouse Manager, provides necessary inventory reporting, enters & tracks vendor orders as required
- Communicates with vendors as necessary to maintain seamless business operations
- Enters and maintains inventory movement within order management system, enters monthly counts and participates in monthly inventory reconciliation
- Performs other related duties as assigned.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- High school diploma or equivalent.
- Customer service experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Rochester Mills, PA 15771: Reliably commute or planning to relocate before starting work (Required)
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