Under the general supervision of the Chief Court Clerk and his/her designee work involves daily public contact requiring tact and diplomacy with excellent customer service in processing a wide variety of court cases of the Lakeway Municipal Court.


REPORTING RELATIONSHIPS
Reports to: Court Administrator
Supervises: none
MAIN JOB TASKS AND RESPONSIBILITIES

• Collects public funds at the Municipal Court service window by receiving cash; checks; money orders; and credit card payments in person; by mail; drop box; and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes; regulations; and departmental policy.
• Attends walk-in customers and receives court documents from the public; defendants; and attorneys. Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person; by telephone; mail; e-mail or fax. Refers customers to appropriate staff for assistance with sensitive and private matters.
• Processes online payments and enters notes in the case management system to release paid violations.
• Exercises; initiative; judgment; and discretion when handling confidential and sensitive information.
• Verifies daily collections of court fines and fees.
• Processes and reviews community service orders; verify completion of community service hours; submittal to the court; dates; and closes the case.
• Prepares and mails appropriate court case letters and documentation to defendants.
• Processes daily recording of case disposition; court orders; and arrangements in the case management system.
• Answers inquiries or questions concerning court matters in person; by telephone; mail; e-mail; or fax.
• Explains procedures; options and forms to parties in case.
• Verifies insurance coverage and updates/closes file.
• Provides other general office services as required.
• Performs other duties that support the overall objective of the position as assigned by the Supervisor.
• Conveys a positive professional image by action; communication; and appearance.
• Regular, reliable, and punctual attendance is an essential function of this job.
• Contributes to team effort by performing other duties as assigned by Supervisor.
• Follows Judge’s Standing Orders and performs duties ethically following the Judicial Cannons.
• Must adhere to City/Departmental Policies and Procedures and follow Security and Safety Regulations.

REQUIRED EXPERIENCE, EDUCATION, CERTIFICATES AND/OR LICENSES

• High school graduate or equivalent (GED).
• Minimum of three (3) years of experience of general clerical/office experience.
• Municipal Court Clerk Certification preferred or must obtain Court clerk Certification Level I within 18 months of hire. Certification must be maintained to continue employment.
• Knowledge of computers and standard office practices and procedures, information systems, and Microsoft Office based programs with accurate and high-speed data entry, administrative or clerical experience is desirable, customer service, and cashiering.
• Bilingual in English-Spanish, preferred.
• Must possess and maintain a valid Texas Class C driver's license and a satisfactory driving record, as defined by City policy.
• Proof of citizenship and/or eligibility to legally work in the United States.
• Successfully pass a criminal history background check.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of ordinances, statutes, and laws within the scope of the Municipal Court’s jurisdiction.
• Knowledge of computer-aided databases; including accepted rules for access; use; and dissemination of data.
• Knowledge of office practices; procedures; and equipment; including filing systems; telephone techniques; and letter and report writing.
• Requires business mathematics skills to compute sums and calculations.
• Must be skilled in using and troubleshooting various standard office machines and equipment.
• Requires sufficient skill using the English language; grammar; spelling; punctuation; proofreading/editing; to prepare routine correspondence.
• Requires skill in communicating/explaining Court procedures in the English language.
• Requires sufficient human relations skills to present a positive image of the department; convey information to others; and use patience and sensitivity in dealing with a diverse population that can be hostile and confronting.
• Ability to learn and perform all the duties of the job efficiently and in an open environment with interruptions and distractions.
• Ability to learn; interpret; explain; and apply knowledge of the department’s organization; operations; programs; functions; and specialized terminology when performing assignments.
• Ability to work as a contributing member of a team; work productively and cooperatively with other departments and external customers; and convey a positive image of the City and its services.
• Ability to operate a computer to produce routine correspondence and reports; and type/keyboard accurately with Microsoft office applications; learn and proficiently utilize new computer applications; including Incode software.
• Ability to answer adequately; present information; and respond to questions from the public with professionalism.
• Ability to maintain the confidentiality of private and sensitive information.
• Ability to plan; organize; and prioritize work to meet deadlines and timelines; perform multiple tasks; work with frequent changes in priorities.
• Discern and observe the needs of the public. Accurately count cash and give the correct change; record transactions; and keep accurate records.
• Ability to add; subtract; multiply and divide into all units of measure; using whole numbers; common fractions; and decimals.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Work is confined mainly to an office setting where some security/safety considerations exist from emotional argumentative or hostile customers.
• The schedule is primarily Monday – Friday; 8:00 am – 5:00 pm; but requires flexibility in schedule to work night courts; and occasional weekends for special events such as Warrant Roundup.
• Work requires travel; including overnight stays involving training and conducting City business.
• Must be able to sit or stand for long periods answering phones; assisting defendants; performing computer work; filing; copying; scanning; and performing other administrative work.
• Must possess general manual ability to operate the computer; standardized office equipment requiring repetitive motions; perform filing or other office functions; and reach with hands or arms.
• Must be able to move about an office; bend or stoop; retrieve files; lift books or other materials; use step-stools and step-ladders to store and retrieve items of various sizes; shapes; and forms weighing up to 30 pounds.
• Must possess mental acuity for attention to accuracy and detail.
• Must see and hear in the normal visual/audio range with or without correction.

DISCLAIMER
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at anytime. City of Lakeway is committed to compliance with the American Disabilities Act & Accommodations Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact the Human Resources Department at (512) 314-7508.

Benefit flyer: 2024-2025-Benefit-Recap (lakeway-tx.gov)

Hiring range: $18.00/hr. ($37,440) and up based on experience and qualifications.

Application instructions: Please upload cover letter and resume with your completed online application. A cover letter should express why you are interested in the position and highlight your relative work experience, education, and skills. Do not use "see resume" when completing the application. Only online applications will be accepted. Should you have any questions please contact Human Resources Director Wendy Askey at (512)314-7508. Accepting applications until filled.