United States Job Openings

Zendesk

Director, Global Partner Marketing Programs

October 10, 2024

Job Description

What you'll be doing

Collaborate with the senior leadership level of the Partner sales, strategic alliances, and technical alliance teams on marketing strategies and programs aligned to their goals
Drive transformational change in how we approach Partner marketing to support our aggressive growth goals
Align all teams to common goals and strategies, and represent those combined plans as one unified effort to executive Partners
Develop Partner marketing strategies and programs that meet business goals, with a relentless focus on Partner-sourced pipeline; primary focus on how marketing can help drive new business through our Partners
Partner with marketing and sales operations to create an always-on view of Partner-sourced pipeline that includes regular check-ins with global and regional sales, marketing and operations leadership
Monitor, assess and report on all Partner marketing performance metrics
Provide strategic direction and guidance based on analysis of results
Provide guidance and direction to regional marketing teams on Partner strategy, lead generation programs, and Partner communications and enablement
Own end-to-end development and management of Partner marketing programs globally, including collaborating with in-region Partner marketing managers around the world to align Partner marketing strategies and support regional Partner goals
Connect, our online hub for delivering program info and assets to our Partners Develop Partner-facing campaigns, presentations, competitive content, success stories, product, and program information

What you bring to the role:

10-12 years of experience as a respected leader in establishing and implementing Partner marketing strategies and partner marketing programs for B2B companies (high-growth Saa S preferred)
Transformational leader who can identify the secret sauce that will elevate our Partner marketing efforts to be best-in-class, even as ranked against much larger competitors and peer companies!
Positive attitude, team-oriented, energetic, and optimistic
Deep understanding of Partner marketing KPIs and measurement
Ability to travel 25% of the time

Qualifications:

Experience developing partner programs to support an independent selling channel that delivers significant bookings and revenue results
Self-starter with drive to succeed in a quickly changing business environment
Comfortable with ambiguity and proven ability to drive impact
Strategic problem solver with strong analytical skills that drive optimization strategies for new and existing initiatives
Bachelors degree or higher
MBA in marketing a bonus

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $155,000.00-$233,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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