ABOUT TRANSCORP SERVICES LLC
The Fulfillment Operations team owns innovation in operations and works cross-functionally to bring new fulfillment solutions to market in partnership with retailers. It is charged with creating step-change improvements in growth, customer experience, operations, and shopper experience as we focus on creating new solutions across our multiple operating models that accelerate the future of grocery.
Transcorp Services is working to build a team of motivated and customer-oriented individuals to help it provide unparalleled customer service. This is an opportunity to join a fun and passionate team that is creating new innovative solutions in the retail delivery space. If you are looking for your next opportunity to make a real impact, we look forward to hearing from you!
OVERVIEW
Transcorp Services LLC is seeking a Fulfillment Shift Supervisor for the Fulfillment Operations team.
About our Fulfillment Operations team: The Fulfillment Operations team owns innovation in operations and works cross-functionally to bring new fulfillment solutions to market in partnership with retailers. It is charged with creating step-change improvements in growth, customer experience, operations, and shopper experience as we focus on creating new solutions across our multiple operating models that accelerate the future of grocery.
Highlights: This role will work in a retail temperature controlled fulfillment facility. The Shift Supervisor is a leadership role reporting to the Assistant Fulfillment Manager and is responsible for a shift’s operations and staffing in one location. As a Fulfillment Shift Supervisor, you will support our Associates.
Key responsibilities include supervising hourly employees, overseeing e-comm fulfillment, leading the team to achieve the planned weekly volume, coaching the day-to-day operation of the facility's staffing, and ensuring inventory accuracy, quality control, and personnel-related issues.
ABOUT THE JOB

• Accountable for execution of facility operations for their shift, while ensuring that subsequent shifts are set up properly to succeed
• Leads daily shift standups by sharing operational/organizational announcements and leading daily stretching
• Owning the performance metrics, understanding and reporting of metrics/data for designated shifts
• Conduct weekly check-ins and provide the appropriate follow up and supported for direct reports
• Teach, train and develop the Facility Operations Associate or leads team to execute via standard processes and implementation of process changes
• Provides reporting, coaching, and disciplinary action recommendations for associates.
• Promptly escalate and document any issues with safety, injuries, Human Resources and/or Employee Relations policy violations, and Loss Prevention issues
• Retrieve inventory reports for cycle counting and sign off on discrepancies over a specified threshold
• Manage IT equipment by checking in/out to associates, ensuring devices are charged at the end of shift, and sending out broken devices for repair
• Manage to schedule meal and rest break periods
• Serve as the initial escalation point, managing exceptions, resolving issues, or escalating to appropriate partners where necessary
• Monitor Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Builds morale and fosters a collaborative / team-oriented work environment
• Ability to perform all functions of an Associate
• Perform other duties as assigned (cleaning, special tasks/projects/assignments, etc…)

SAFETY

• Perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
• Ensure workspace, shelves, and aisles are clean and organized according to our health and safety standards
• Comply with all Food Safety standards
• Safety responsibilities reside with each employee in order to maintain a safe workplace for themselves, their peers, and the public. That responsibility includes the elimination of hazards wherever possible, and reporting actual or potential hazards immediately upon their observation. Specific safety responsibilities for this position include but are not limited to:

ABOUT YOU

• Experience working with and supervising diverse teams of 10+ associates
• Possess strong motivational and leadership skills
• Interpersonal communication, organization, planning, and prioritization skills
• At least 21 years of age
• Eligible to work in the United States
• Experience working in fulfillment or retail environment (preferred)
• Ability to do the following:
• Lift up to 50 lbs. regularly throughout shift/bend, twist, squat, kneel, turn, reach
• Remain standing or walking for the duration of the shift excluding meal periods and breaks as applicable, including up and downstairs
• Ability to walk up and down stairs and ladders
• Push and or pull carts and other equipment
• Operate material handling equipment with associated training (e.g. pallet jack)
• Flexible schedule, availability to work holidays, evenings, and/or weekends
• Be able to understand, communicate and comply with basic safety and job expectations, including performance and quality standards

BENEFITS OF JOINING OUR TEAM

• Medical, Dental & Vision eligible as of the date of hire
• 401(k) matching
• Competitive Pay
• Holiday Pay
• Paid Time Off

**Transcorp Services LLC reserves the right to implement and or enforce a COVID vaccine policy consistent with applicable law.


ABOUT TRANSCORP SERVICES LLC
At Transcorp, we believe in doing things differently. As a part of our team, you're not just an employee; you're a key player in transforming the delivery industry. Here's what makes us stand out and why you should be a part of the Transcorp team:
Fast-Track Your Career

• Accelerate your career with us. Our fast-paced environment rewards ambition and reliability with competitive pay and dependable hours.

Own Your Role

• Be a key player in our success. We empower you to own your role, whether you're behind the wheel or packing orders in our warehouse.

Speed and Innovation

• Join the company at the forefront of speed and innovation. We're not just delivering products; we're setting new industry standards.

Dynamic Environment

• Be a part of a dynamic team that's not afraid to challenge the status quo. Your ideas matter, your contribution counts, and together, we're pushing the boundaries of what's possible.

At Transcorp, we're not just delivering to our customers; we're delivering better careers. Join us on this exciting journey, and let's transform the future of fulfillment together.