Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.


Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.

• Please do not upload documents to “Cover Letter” or “References”.

If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.


Job Summary
The Graduate Enrollment Counselor I will serve as one of the contacts for graduate admissions inquiries. The position assists students, faculty, and staff in navigating the application and enrollment process and interfaces collaboratively across various academic departments to achieve enrollment goals and accomplish tasks reporting directly to the Executive Director of Graduate Admissions.


Major Responsibilities/Duties/Critical Tasks

• Serve as one of the contacts for graduate admissions inquiries.
• Process documents related to graduate admissions and related graduate enrollment processes.
• Link documents to appropriate drawers in Perceptive Content, update student accounts, and ensure efficient People Soft processes.
• Review prospective student applications and follow up with students to verify any application issues, including discrepancies and/or missing information.
• Work collaboratively with academic departments and other enrollment counselors to review applications and send out admissions offers.
• Respond to prospective student and applicant inquiries across all platforms (phone, email, social media, text, CRM, etc.).
• Counsel and advise current and prospective students on application and enrollment issues.
• Provide support for recruiting initiatives and achievement of enrollment targets.
• Ensure quality by providing high levels of customer service to internal and external constituents.
• Represent the graduate school at various admissions and recruiting events.
• Perform other duties as assigned.

Required Education/Experience

• Bachelor’s degree.
• One (1) year of experience in an admissions or higher education enrollment services office.
• Experience working in an admissions office or comparable higher education office environment.
• Strong organizational skills, experience working with students from diverse backgrounds.
• Demonstrated computer literacy.
• Must have reliable vehicle and possess a valid Texas driver’s license.

Accompanying Knowledge, Skills, Abilities and Competencies

• Working knowledge of Perceptive Content and People Soft processes or similar database and how the accurate processing of documents drives the admissions process.
• Strong customer service skills.
• Excellent communication skills.
• Ability to analyze situations accurately and effectively.
• Combined patience, determination, and persistence to troubleshoot issues.

About The University of Texas at Tyler
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 13 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Our beautiful Tyler campus features more than 200 acres nestled along a lake and surrounded by thick pine and oak forests, providing a picturesque location for study and recreation. We also offer instructional sites at The University of Texas Health Science Center at Tyler and in Palestine, Longview, and Houston.
With more than 80 bachelor's, master's and doctoral degree programs offered, UT Tyler provides a wealth of learning opportunities and dynamic programs.
For more information, please visit https://www.uttyler.edu/about/.


Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.


EEO/AA Statement
The University of Texas at Tyler is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a protected veteran, among other things, or status as a qualified individual with a disability.