United States Job Openings
Mohegan Sun
Guest Receptionist - Part Time
Uncasville
PART TIME
August 29, 2024
- Greets guests in a warm and sincere manner and provides outstanding guest service
- Registers hotel guests and assigns and issues room keys
- Addresses all Guest concerns in a timely manner
- Ensures proper payment is received on all reservations
- Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
- Runs back-up reports and updated document consistently every two hours
- Responsible for the completion of the over the credit report
- Completes daily room blocking (i.e. deposits and accessible rooms)
- Assists guests in making dinner and spa reservations, along with transportation needs
- Ensures completion of the daily count sheet
- Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
- Answers hotel phones, guaranteeing phones are answered within three rings
- Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
- Pre-registers guests and issues pagers, as needed
- Stocks supplies in the back office and at the Front Desk
- Enrolls guests in the Mohegan Sun Momentum Program
- High School Diploma or equivalent
- Previous high-volume hotel guest service experience
- Excellent computer skills
- Excellent written and verbal communication skills
- Able to multi-task under stressful situations
- Good typing skills
- Extensive knowledge of the property and local areas and destinations
- Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One
- Must be able to work in a fast paced office work environment
- Must be able to stand, reach, bend or sit for extended periods of time
- Must be able lift heavy objects
- Must be able to work various shifts and flexible hours
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