United States Job Openings
Montage International
Guest Service Agent | Pendry Natirar
Peapack
PART TIME
September 23, 2024
- Provide excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
- Host and welcome guests with a friendly and sincere demeanor
- Own and solve guest stay areas of opportunity
- Communicate and partner with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
- Maintain proper record keeping for guest accounts, assist with guest check-in and out process, invoicing, and billing
- Monitor and schedule Hotel Driver and book guest transportation with Hotel’s contracted vendor
- Assist with concierge, PBX, and Order Taking during a shift or as needed based on business needs
- Provide information and assistance to guest regarding city and hotel attractions or points of interest
- Book reservations for guest requests and follow up as needed
- Ensure any incoming and outgoing packages are logged and delivered appropriately
- Answer and process all incoming and outgoing guest and in-house calls, including text messaging
- Provide prompt and courteous switchboard services to our guests, including message taking when necessary
- Forward messages, faxes, and emails as needed to guests and various departments
- Answer basic inquiries for guests in a courteous and efficient manner
- Remain aware of daily events, restaurant, entertainment, and special events in local area
- Ensure wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
- Manage 3-4 calls per minute
- Post appropriate telephone charges when required
- Take in room dining orders, communicate any specials, promote menu items, and answer questions regarding preparation methods
- Repeat in room dining items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy
- Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest
- Adhere to safety regulations and emergency procedures
- Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
- Assist with e-mails, ordering supplies, updating menu and information binders, Guest amenity traces and set up, as well as data entry and filing
- Assist with keeping the office clean and organized
- Charge out amenities, counting, and file receipts
- 8-hour workday, 40-hour workweek
- Deliver on guests’ expectations and have the desire to create WOW moments
- Perform additional duties as assigned that may be outside the scope of duties, based on business needs
- You love assisting guests and creating WOW moments
- You aim to exceed first impression
- You are open to learning, developing, and growing both yourself, personally, and helping others do the same
- You are trustworthy and have integrity
- Ability to work a flexible schedule including weekends and holidays
- Basic communication skills
- Hotel experience, a plus
- Free meals
- Free uniforms and cleaning
- Ongoing community outreach events
- Hotel discounts
- Associate’s events throughout the year
- Healthcare benefits
- Daily Pay Incentive Opportunity
- 401k retirement plan with company matching
- Must be able to stand and exert well-paced mobility for an extended period of time
- Ability to lift and carry up to 15 pounds regularly and for extended periods during the shift
- Must be able to bend, stoop, squat, and stretch to fulfill tasks
- Requires grasping, writing, standing, sitting, walking, repetitive motions, and bending
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