Description

About Citeline:

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Role:

The Head of Patient Engagement and Recruitment will oversee all strategic and operational aspects of patient recruitment and retention at Citeline. This role will work closely with the General Manager, the commercial organization, marketing, and our external clients to ensure that their recruitment and retention goals are met. The Head of Patient Engagement and Recruitment will manage a team that supports a number of products, develop innovative strategies, and establish strategic partnerships that drive efficient and effective recruitment for our client partners.

Responsibilities:

• Collaborate across the organization develop and implement comprehensive patient recruitment and retention opportunities and products.
• Lead and deliver upon our innovative recruitment and retention strategies products, solutions and services, including:
  
  • Patient recruitment plans based on real-world data
  • Patient scheduling and retention
  • Patient funnel optimization
• Lead, mentor, and manage a team of Patient Recruitment and Engagement Leads, Implementation and Delivery specialists
• Act as a subject matter expert on patient recruitment, representing the company at key client and site meetings.
• Oversee training programs for internal teams.
• Ensure the team’s performance meets project deliverables, milestones, and timelines.
• Collaborate with business development to present patient recruitment strategies & plans during bid defenses and client meetings.
• Lead the development and tracking of patient recruitment metrics (KPIs), regularly reviewing reports to analyze trends and adjust strategies to meet recruitment goals.
• Act as a subject matter expert on patient recruitment, representing the company at key client and site meetings.
• Manage project financials, ensuring recruitment efforts align with budgetary requirements and contractual obligations.
• And other duties as assigned.

Qualifications:

• Strong leadership and team management skills with a proven ability to mentor and develop team members.
• Experience leading a PE&R organization or group previously
• Experience in a client-facing, strategic role with expertise in patient-centric communications and clinical trials.
• Experience managing recruitment campaigns, including media and outreach strategies.
• Bachelor’s degree in healthcare, life sciences, or related field; advanced degree preferred.
• Demonstrated success in developing and implementing global patient recruitment strategies.
• Minimum of 8+ years of experience in patient recruitment and retention management within the clinical trial space.
• Financial acumen with experience managing budgets related to recruitment efforts.
• Proficiency in MS Office (Word, Excel, Power Point) and data analysis tools.

Location: US - Remote

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

Benefits:

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Education Reimbursement
• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $190,000 to $225,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: Application Help@norstella.com.