United States Job Openings

Hewlett Packard

HP FedRamp ServiceNow Administrator

Spring

August 29, 2024

The CSSD Business Tech Solutions (Customer Support & Services Delivery - Business Technology Solutions) Team is a strategic enabler of the CSSD Transformation through operational excellence, portfolio optimization, digital transformation & growth enablement. As Senior Service Now Platform administrator, you will be dedicated to maintaining, optimizing, and elevating platform efficiency for our Fed Ramp Service Now platform. United States citizenship is required.
In this role, you will be tasked with overseeing configurations, workflows, and integrations. Continuously evaluating emerging Service Now features, proposing and implementing enhancements aligned with organizational goals. Fostering collaboration with external vendors in providing “best in class” services.
Responsibilities:

Develop and maintain Service Now platform agile sprint schedule including platform upgrade. Align with business and developers on schedule.
Collaborate with developers, business analysts and capability lead on release management activities.
Lead weekly Change Control board for sprint releases and off cycle move-to-production requests.
Responsible for developing and maintaining platform governance with stakeholder community.
Administer, configure, and maintain the Service Now platform across Technology Provider Service Management (TPSM) and Strategic Portfolio Management (SPM) applications, including out of the box functionality.
Perform enhancements, upgrades, and maintenance on Service Now platform, as necessary.
Ensure security of Service Now platform while enforcing compliance with regulations and internal HP policies.

The base pay range for this role is $137,000 to $211,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Design and create dashboards and reports to support business operations.
Import, export, and manage data within a Service Now full development stack, ensuring data integrity and security across all environments.
Accountable for platform user access management and governance.
Responsible for forecasting license usage and allocation to meet business demand.
Maintain HP intellectual property via knowledge management and support documentation.
Align with support teams to resolved incidents and service requests promptly.

Knowledge and Skills:

Advanced experience implementing Service Now solutions including ITSM, TPSM, SPM and license management.
Working knowledge of Service Now Performance Analytics to drive improvements to platform performance and operations.
Successful execution of Service Now new module installation, upgrades, and enhancements.
Demonstrated success leading and deploying enterprise scale business process, software development, business intelligence or data modeling projects.
Proven ability to independently lead and collaborate with large cross functional teams to ensure proper integration & project execution.
Ability to think out of the box and apply agile methodology is key.
Demonstrated knowledge, execution, and successful solution delivery through structured project methodologies.
Ability to effectively consult and communicate at multiple organizations levels, including individual contributors, managers, and executives.
Experience with business process analysis, process definition and design.
Demonstrated ability to adapt to change and help drive change through project teams and operational organizations.
Extensive knowledge of Excel, Power Point, data management applications, project management tools and other relevant technology (such as, MS Access, Power BI, Tableau, JIRA, etc.)
Strong analytical skills and the ability to move forward with incomplete information.
Excellent written and oral communication and presentation skills; mastery in English.
Excellent team, project management, multi-tasking, and prioritization skills, including project structuring.

Education and Experience Required:

First-level university degree; advanced university degree preferred.
Service Now System Administrator certification preferred.
Service Now Implementation Specialist certification preferred.
Typically, 10+ years of applicable experience.

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