HR Knowledge Analyst - HOU03YJ

Company: Worley

Primary Location: USA-TX-Houston

Job: Global Process Framework

Schedule: Full-time

Employment Type: Employee

Job Level: Experienced

Job Posting: Oct 24, 2024

Unposting Date: Nov 23, 2024

Reporting Manager Title: Director, Global Process Owner

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Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
This is a remote opportunity and can be located anywhere in the United States or Latin America.

Role Purpose
The Knowledge Analyst – People Experience improves the people experience through engaging, clear and concise information for our People (employees).

Key Accountabilities
Initially, this role will work at the direction of the Manager, Process Analysis, Policy and Governance to inventory and improve all People team (practitioner) based knowledge
Inventory knowledge related artifacts (front end) across the global organization and conduct an analysis to determine the gaps in knowledge
Create new user centric knowledge articles (KAs) and content and edit existing KAs and content on demand
Create targeted and audience specific knowledge blocks based on people demographics
At the direction of and in partnership with the Manager, People Experience Design,
Design and implement engaging and compelling KA templates and define the use cases for each
Design and implement a simple, transparent and intuitive taxonomy (topics, knowledge bases, categories) for both knowledge and content
Design and implement a knowledge and content governance model including:
An efficient and transparent intake to retire workflow including role definition for approvals
Create a sustainable short term and future state knowledge and content management support model
Continuously scan and assess published content for improvement
Keep published knowledge and content up to date and retire knowledge and content when appropriate
Utilize key metrics to understand user behavior and engagement for continuous improvement
Keep up to date on Service Now knowledge and content capabilities and best practices

Moving forward together
We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.